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Business Excellence Coordinator

  • Job reference: IF-001161
  • Sector: Sales & Marketing, Support Services
  • Location: Bristol

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Working within Atkins’ Infrastructure business you will work within our Utility Solutions Practice based in Bristol. Utility Solutions provides a range of products and services to a wide range of clients, with key sectors being Developers, Consultants and Contractors.

To support our growing team a Business Excellence Coordinator is required to support the department in achieving the one year operating plan. Utility Solutions prides itself on its customer service and quality levels and this role is a key support role to ensure this continues. Typical work will involve quality auditing, supporting process review and production, supporting continuous improvement and assisting with logging client feedback.

This role is varied and fast paced and offers a chance to work with all the teams in the Practice as well as members of the Management team.

Responsibilities

  • To support and coordinate the auditing of tasks completed within the department, to ensure that deliverables meet required quality standards, are produced on time and comply with other contractual and client specific requests
  • Assist the Line Manager/Operations Manager with maintaining existing processes, and associated documents, and creating new processes when required, as well as identifying areas of possible improvement.
  • To develop a sound knowledge of, and support with ensuring all departmental processes are followed 
  • To support with ensuring all Atkins business processes are followed by colleague’s i.e. new starter inductions, signature guidance, CV formats etc.
  • Support Line Manager with the monitoring and implementation of the change log and the Quality Assurance log
  • To assist with the production, completion and analysis of customer satisfaction surveys 
  • Assist in development and production of metric reporting as required 
  • Data entry tasks i.e. updating audit results, customer feedback logging
  • Coordinate lessons learnt and complaint activities where required
  • To compile and issue weekly/monthly reports as required
  • Assist in the production of departmental documentation where required i.e. organisation charts
  • To proactively seek opportunities to improve the service to clients and become more efficient in delivering the service. 
  • To be a competent user of the systems used within the business.
  • To be involved with H & S/QSE/HR where appropriate i.e. DSE and risk assessment coordination
  • Undertake additional ad hoc activities as required by line manager / Operations Manager



Requirements

Qualifications

  • Educated to minimum GCSE level standard or similar (“A” level – desirable)

Essential Criteria
  • Administration /customer service experience.
  • Computer literate, particularly in MS Office. 
  • Enthusiastic, able to adopt a flexible approach to varying workload and conflicting demands.
  • Conscientious, attentive to detail, customer focused, able to prioritise workload, good communicator both verbal and written, organised.
  • Ability to identify, analyse, prioritise and resolve problems 
  • Ability to manage time effectively 
  • Ability to analyse data

Desirable Criteria
  • Experience in a quality assurance, auditing or similar role
  • Good Microsoft Excel skills
  • Exposure to or knowledge of continuous improvement practises 
  • Experience using Business Process Modelling Notation (BPMN) and/or Microsoft Visio.
  • Experience in a NRSWA/Utility Company environment 
  • Experience using basic GIS/Mapping systems.
  • Full clean driving licence.
  • Strong literacy skills, with an ability to effectively proof read and construct business documents

The Individual

  • Provide attention to detail and work with the minimum of supervision.
  • Problem solver with an ability to identify and proactively manage problems and suggest considered solutions.
  • Ability to manage multiple assignments and changing priorities.
  • Able to work collaboratively as a member of a team as well as individually.
  • Maintain the confidences that you may be exposed to within the role
  • Adaptable to change and possess a diplomatic nature as well as be resilient
  • A clear and thorough communication style, competent of communicating at all levels.
  • Friendly and likeable nature, able to build a quick relationship with people.
  • Flexible, enthusiastic and able to make sound judgements.

Additional Information

  • Full time role- 37.5 hours
  • Overtime may be required during busy periods
  • Flexibility to assist other teams
  • BS clearance will be required

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