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Control Room Shift Manager

  • Job reference: TR-002509
  • Sector: Transportation
  • Location: Potters Bar
This vacancy has now expired

Why not...

Atkins, Balfour Beatty and Egis Road Operations UK are part of a consortium, creating Connect Plus Services, a unique partnership with a collective strength in highways asset care from finance, through to design, build, maintenance as well as day to day operation.


As part of our 30-year remit to manage and improve the capital’s orbital motorway network, we deliver major improvement projects, such widening 38 miles of the M25, refurbishing tunnels and bridges, and installing hundreds of variable messaging signs and gantries, helping to maximise the use of the network and deliver more reliable journeys. We also manage the Dartford River crossing, and operate and maintain 440 kilometres of motorway providing our customer and road user with a world-class highway service.


We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.



As Control Room Shift manager you will lead and manage a team of Control Room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic roads network

 The Purpose of the role is to:

  • ·         Support and direct the activities of the NOC (Network Operations Controllers) team, including NOC staff at other locations, in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with policy and contractual requirements
  • ·         To accurately receive and disseminate information in order to optimise safety and maximise efficient response and resolution of incidents
  • ·         To ensure that CCTV, tunnel and bridge safety systems are monitored and that an appropriate response is taken to alarms
  • ·         To ensure accurate recording of network occupancy through use of NOMS and SRW
  • ·         To provide a link between the NOC operators and the senior management team
  • ·         To ensure that relevant colleagues and stakeholders are updated of critical incidents via the SMS text system
  • ·         To ensure adherence to minimum staffing levels including embedded operators
  • ·         To proactively manage the team, ensuring that performance targets are met and that sickness, welfare and training needs are assessed
  • ·         To conduct staff appraisals, setting action plans as appropriate
  • ·         To comply with Connect Plus policies and procedures as detailed in NOC plans
  • ·         To work to agreed performance and quality standards
  • ·         To build strong, effective working relationships with stakeholders and partners including real-time liaison with the Regional Control Centres, NTIC and NILO
  • ·         Coordinate Winter Maintenance Decisions and response in liaison with the duty decision maker

  • The following qualities/experience are essential:
  • ·         Demonstrable experience of leading, managing and coaching a team
  • ·         Experience of working in an operational control room, preferably in an emergency services or Highways Agency environment
  • ·         Experience of working in an environment involving the time-critical deployment of resources
  • ·         Experience of working in a performance driven environment
  • ·         Excellent communication skills, both oral and written
  • ·         Aptitude for effective problem solving, using information to consider options and outcomes
  • ·         Ability to operate and interrogate a number of Windows based systems simultaneously to a high level of competence
  • ·         Demonstrate an understanding of the commercial implications of operational decisions
  • ·         Ability to remain calm under pressure, prioritising the response to multiple events
  • ·         Experience of Highways Agency, Emergency Services procedures
  • ·         Experience of transport and strategic roads
  • ·         The post holder must meet the requirements of security clearance to CTC (Counter Terrorism Check) level


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