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Head of Information System Services

  • Job reference: GIS000003
  • Sector: Information Communications
  • Location: Bangalore


Atkins have defined a “One Atkins 2020” Organisational strategy. To support this strategy, Group IS have defined an operating model for 2020 to revolutionize the way IT services are provided to the organisation, moving from a BAU focus to a Business Value driven organisation. Key concepts include: Moving to digital products, adopting agile across the organisation, leveraging cloud, and focus on supporting bid and delivery. The concept of the Group IS function within Atkins is two- fold; one of supporting a global operation for efficient execution of services to the company; the second is to help support and build our Global Tech Team who are partnering the business in our digital development of client propositions.

Job Details

Purpose of the Role:
The purpose of this role is to manage Group IS operations in India to deliver the necessary capability to support the Atkins 2020 (and beyond) agenda. The role is responsible for providing regional leadership and management to align the in country operations with the global, client facing operations. Key to the role will building relationships with the business and to drive capability to meet business needs. The role will be informed by the direction of the Global Group IS Senior Leadership Team, and the person shall report to the Group CDO.

You will be required to:

  • Support and coach the local team in the digital transformation of Atkins businesses
  • Develop a strategy for an IS Centre of Excellence in Bangalore
  • Embed best practice methodologies to drive business or customer-valued results e.g. Agile, ITIL
  • Create a high performing and committed team
  • Create a culture of exceptional customer experience
  • Develop key performance indicators and perform continuous process improvement
  • Maintain exceptional communications with the organization’s leadership, customers and staff
  • Coordinate with the Global Tech Team Lead in India, ensuring a coherent, consistent, approach to delivery of Group IS objectives and initiatives
  • Work with in HR and GDC senior leadership team to ensure a functioning, engaging, attractive workplace environment for all our Group IS and Global Tech team members in India. 
  • Ensure all local recruitment is appropriate for a global operation ensuring that a culture of collaboration and customer service are key to attracting and retaining the best staff
  • Ambassador for rolling out and implementing the IS 2020 principles in region, responsible for articulating the impact and benefits for the business and coordinating change activity within the Indian IS team 
  • Regional Service Management, including undertaking regular service reviews with key regional stakeholders
  • Lead local efforts to identify, deploy and systematize technology enabled process efficiencies when executing GDC design and engineering projects

Experience Required

The Head of GIS Services will be an experienced IT professional with a strong track record of working with businesses to deliver IT services. They will be familiar with the Indian IT market and aware of the opportunities this presents. To be successful in this role you will have…

  • Extensive IT experience at a senior leadership level 
  • Experience in delivering consumer based IT solutions and services
  • Significant experience of running a Shared Service or Centre of Excellence function, ideally having previous experience of the set up and creation ideally in an online media or consumer based IT organisation
  • Experience of using Lean process models to streamline efficiencies and reduce costs
  • Previous leadership experience with matrix organisations structures and leading large, cross-functional teams or projects
  • Previous leadership experience of influencing senior level management and key stakeholders
  • Demonstrable understanding of key tools and processes required to manage IT service delivery, including a track record of consistent SLA achievement
  • Experience of scoping and introducing new digital services
  • Experience of managing & developing virtual teams, including evidence of strong leadership leading to performance improvements
  • Leadership experience to drive improvements and collaboration across all teams Management of a team, including ability to effectively manage individuals to progress them within the organization (using tools such as personal development plans & reviews)
  • Experience negotiating and managing key client and third party supplier relationships 
  • Management of a global infrastructure organization structure from the India Tech sector and help sourcing staff, technology and partners

Competencies specific for this role:

Stakeholder Management

  • Communications skills
  • Delivery and project management skills
  • Excellent Leadership and people management skills
  • Commercially minded
  • Customer focussed

Behavioral Competencies (these are relevant for all roles in GIS)
To be evidenced through examples at interview or any selection process

We’re bold…
We use our curiosity, innovation and creativity to solve problems in cool ways
We’re confident in our knowledge and technical expertise

We’re proactive…
We seek out opportunities, and really listen to our customers’ problems
We work together in a dynamic and agile way to make change happen quickly

We’re experimenters …
We’re not afraid to try different ways of doing things
We’re champions for new ideas and tools

We're trusted…

Building close, trusted partnerships really matters to us
We solve problems together with the business, working openly and honestly
We share our knowledge and work in a collaborative ways, joining together for the best results

Please apply for the role from the below link, this role would involve about 4 rounds of discussions and you can expect a call from the recruiter in the next 10 days if your profile is shortlisted