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HR Account Manager

  • Job reference: GN0000230
  • Sector: Management Consultancy
  • Location: Bangalore

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HR Account Manager

             

Background

 

As a provider of multi-disciplined technical services to the built environment, Atkins is committed to design excellence in the delivery of first class solutions which combine innovation, imagination and best practice.

 

Working as part of the HR Team, you will be responsible for providing an effective and proactive HR support service to employees and managers in multiple region

 

Job Summary

 

HR Operations Account Manager is responsible for daily supervision of a team (e.g., delivery, process, business operations).  He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business. 

 

Key responsibilities

 

  • Interpret day-to-day business objectives and prepare/execute operational practices/work programs.  Ensure proper execution of processes by team
  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
  • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.  Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
  • Prepare, analyze and interpret complex reports/information and formulate conclusions
  • Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s)
  • Drive measurable Customer Satisfaction
  • May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client
  • Ensure completion of time and expense reports for self and team members

 



Basic Requirements:

 

  • Bachelor’s Degree.
  • Typically 11 to 15 years work experience with previous managerial experience
  • Experience, preferably in a Shared Services function
  • Good IT skills, particularly MS Word, Excel, Outlook
  • Fluent English - excellent verbal and written communication skills
  • Strong administrative ability, managing a complex and varied workload
  • Potential to develop as the team grows
  • Flexibility to travel to other locations outside of India
  • Previous experience in a front facing customer service role and/or project experience is desirable
  • Previous experience in business process area e.g. HR, Customer Service, preferably in an operations environment
  • Demonstrated issue management/problem solving skills
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels
  • Ability to adapt to changing environment and support of multiple clients
  • Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices
  • Ability to set and strive to achieve specific, measurable, and challenging goals
  • Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager
  • Ability to anticipate and identify emerging issues and act upon those that may affect areas of responsibility and affect other teams
  • Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility
  • Ability to communicate appropriately with people at various levels, both in formal and informal settings

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