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HR Shared Services Assistant Advisor

  • Job reference: CS-002066
  • Sector: Support Services
  • Location: Epsom

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The work of the HR Shared Service team is key to supporting the business, line managers and employees in all things HR. This team provide the HR face to the business and HR Services need to be delivered with passion and commitment providing a consistently great customer experience and making sure services deliver optimally meeting all policy and compliance requirements.

The Shared Services Team also includes responsibility for improvement – how can systems, processes and data be optimised to make the service even better and take a pro-active approach to lead not just respond to business requirements. The Assistant Advisor role, will provide a comprehensive support service cross functionally within the Services and Improvements Team.

Requirements Qualifications
• Knowledge and expertise with a recognised HR qualification preferred, or qualified through experience 
• Educated to GCSE level or equivalent in English and Maths 
• Excellent understanding and experience of working with HR systems preferred 

Essential Criteria 
• Generalist HR advisory experience and good working knowledge of HR procedures and policies 
• Strong computer skills across the full range of Microsoft Office applications, in particular Excel, Word and the use of mail merge, and prior experience of HR databases An ability to work under pressure to strict deadlines with limited supervision 
• Self motivated with the ability to work effectively as part of a team 
• Good attention to detail to ensure that all documentation is accurate 
• Friendly and approachable manner, able to build and sustain relationships based on trust at all levels 
• Excellent customer service and a flexible approach to work  
• Exceptional oral and written communication skills able to communicate confidently and comfortably 
• Proven administration experience working in a constantly changing environment 
• A professional manner and the ability to develop strong working relationships 
• Strong customer focus and drive to deliver 
• Focus on continuous improvements - ability to identify, share and escalate. 
• Resilience under pressure 
• Demonstrate high level of organisation while effectively adapting to changing priorities 
• Manage a varied workload to deadlines without compromising quality 

Desirable Criteria 
Stakeholder management and customer interaction within an HR Shared Service operation with multi-country and multi-cultural teams Knowledge of HR Systems i.e: Oracle and Taleo Responsibilities 
• Build excellent working relationships with Business Leaders, HR teams, employees and key stakeholders  
• Provide a professional administrative service to business colleagues across a broad range of HR queries and processes, including supporting with complex case management, producing correspondence, handling customer queries, monitoring reports and documentation  
• Support the HR Shared Services Senior Advisor and Advisors in one or more HR process areas. 
• Apply specialist knowledge as appropriate 
• Maintain and update online HR policy and procedure reference documentation online – Knowledge Base 
• Provide skills and knowledge to efficiently deliver an outstanding performance against agreed SLAs 
• Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs 
• Identifying customer needs, seeking and providing effective solutions to their queries 
• Analyse caseload individually and across the team and identify improvements and issues 
• Signpost and transfer employees to other HR service lines where appropriate. 
• Clearly understand service delivery boundaries and hand offs and operate within them • Ensure current statutory and legislative requirements are being complied with  
• Use the case management and HR system to record and maintain accurate records about activities and tasks undertaken and update HRMS as required 
• Work pro-actively to support and deliver excellent customer experience 
• Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery 
• Liaise with teams within HR Services, HR Business Partners and Centres of Expertise for escalation and resolution of queries and cases 
• Work on ‘Agile teams’ to deliver project activities e.g. large scale restructuring, acquisition, simplification activity, etc. 
• Identify and raise continuous improvement opportunities to the HR Shared Services Senior Advisor  
• Support the implementation of continuous improvement initiatives in processes and systems 

Training 
Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents.  
These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.

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