Atkins is part of the SNC Lavalin Group of companies, the delivery of its IT is via a function called Group IS which is organised as a global operation with significant presence in India. Group IS has developed an operating model for 2020 to revolutionise the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value. Key concepts include: transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.
Purpose of the Role:
The Infrastructure Engineer position is a hands-on role to manage, monitor and support the infrastructure and services including software lifecycle. Working within the Secure Environments Team within Technical Services you will provide support with resolving incidents, delivering on projects and delivery of new services. You will also help manage software lifecycle and delivery of new software applications.
This role will suit an individual who has extensive experience within a 2nd line support environment and has proven experience troubleshooting server/desktop related issues within a large organisation. The successful candidate will be dynamic, analytical and able to come up with smart solutions.
Key Deliverables/Responsibilities
- Build and implementation, follow build processes, test and transition solutions
- Service ownership maintaining the internal infrastructure
- Delivery of projects and new services
- Applying software patches and hardware firmware updates.
- Resolving 2nd/3rd line desktop/server related incidents
- Logging hardware or software faults with vendors
- Transitioning incidents to operational support teams
- Continual service improvement through best practise and new and innovative technologies
- Assist with managing the technology life cycle, deploying appropriate application versions and updates as required
Experience Required
Essential Technical Requirements
To be successful in this role we would expect you to have in depth experience with:
- Experience with working and managing Active Directory
- Install, configure, troubleshoot Windows Server 2012 R2/2016
- Install, configure, troubleshoot Windows 10
- Install, configure, troubleshoot, Monitor VMware/Hyper-V
- Install, configure, troubleshoot Server and SAN Hardware Configuration and monitoring
- Experience with Backup Technologies – NetBackup, Backup Exec, Veeam
- Software lifecycle management
- Working within a helpdesk / support environment, dealing with customer issues through to resolution
- Knowledge of monitoring & reporting based systems
You must also be able to demonstrate experience with:
- Troubleshooting hardware/software issues on Windows platforms
- Working with and troubleshooting VMware/Hyper-V
- Working with and troubleshooting Servers and SANs
- Dealing with and managing high priority issues
- Benchmarking and performance tuning
Desirable Technical Experiences
- Networking fundamentals and basic troubleshooting
- Experience working within ITIL aligned Service Delivery organization
- To have worked in an engineering environment
Behavioural Competencies
- Proven experience of delivering process efficiencies and improvements
- Clear and fluent English (both verbal and written)
- Ability to build and maintain efficient working relationships with remote teams
- Demonstrate ability to take ownership of and accountability for relevant products and services
- Ability to plan, prioritise and complete your own work, whilst remaining a team player
- Willingness to engage with ad work in other technologies
Security Clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.
If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
