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IT Infrastructure Storage Services Manager

  • Job reference: CS-001882
  • Sector: Information Communications, Support Services
  • Location: Epsom

Atkins have recently developed a “One Atkins 2020” strategy for the future.  To support this initiative Atkins Group IS have defined an operating model for 2020 to revolutionise the way IS services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value.  Key concepts include:  transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting Atkins project bids and delivery.

 

The Storage Services Manager will be responsible for:

  • End to end accountability for the storage, hosting and backup services globally
  • Defining the policies, standards and design principles for the storage platform globally
  • Ensuring the strategy and technology roadmaps are in place and reviewed regularly
  • Proactively managing the technology life cycle of services, ensuring appropriate versions and updates are deployed. 
  • Establish a capacity management process thus ensuring available and appropriate levels of capacity are maintained and delivered to agreed service levels
  • Ensuring the most appropriate storage is utilised for the business services
  • Responsible for leading and overseeing the transition from traditional storage solutions to hybrid cloud based services
  • Defining the roadmap and the future strategy for Storage Services.
  • Providing specialist third and fourth level support services, and owning the liaison with 3rd party vendor support
  • Responsible for ensuring the on going transition of operational/transactional processes and procedures to Global Services (1st & 2nd level)
  • Leading the Storage Services team, a globally distributed team of experienced technical staff.  Managing their workload on a day-to-day basis, assigning resources to tasks as appropriate and ensuring suitable levels of service and support coverage globally
  • Ensuring that projects are delivered to budget and time
  • Maintaining and developing the teams working environment including processes, tools, data-sets and applications.  Reporting progress, achievements and results against Service Level Agreements.
  • Working with your colleagues in the Technical Services organisation you will review, negotiate and maintain achievable, acceptable service levels.

 



Experience Required

We are looking for a confident leader with proven experience delivering services to a global business within agreed SLA’s and budgets.  The Storage Services Manager will require excellent stakeholder management skills and be able to communicate effectively with all levels of the organisation. 

Experience should include:

• Extensive experience working within ITIL aligned Service Delivery organization

• Strong experience of coordinating service solutions with business stakeholders

• Experience managing and working with remote teams

• Proven experience of delivering process efficiencies and improvements

• Experience delivering projects and solutions

• Budgeting and financial management experience

• Proven technical experience in delivering and supporting enterprise class storage and hosting services

 

Requirements:

• Proven experience of a wide range of storage technologies including NetApp, EMC, HP, Brocade, NetBackup and emerging technologies such as Cloud storage and Object Storage

• Technical knowledge and experience of storage protocols such as FC, FCoE, iSCSI, CIFS, NFS

• Knowledge and experience of public cloud environments such as AWS, Azure.

• Experience in designing and implementing common/standardised storage platforms

• Extensive experience working in enterprise-class environments

• Strong knowledge of capacity planning and management

• Understanding of storage performance management

• Understanding of security in relation to storage, applications, data and databases

• Experience in managing relationships with key suppliers

• Expert knowledge of storage technologies

• Expert knowledge of managing hosting environments

Competencies specific to this role:

• Proven experience of delivering process efficiencies & improvements

• Self-motivated and able to work unaided on assigned tasks

• A motivational team leader with desire to provide a high quality service

• Strong experience of coordinating service solutions with business stakeholders

• Strong proven ability in:

    • Service management
    • Project management
    • Vendor management
    • Incident management
    • Stakeholder management
    • Communications skills