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IT Support Analyst

  • Job reference: AE-000156
  • Sector: Energy, Nuclear
  • Location: Oak Ridge

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We're committed to:
Transforming the potential of existing and new infrastructure and technology to improve lives through safer, cleaner and smarter energy.

If you're interested in providing clients with:
Power, Nuclear, Renewables and Future Energy expertise

We want to talk to you!
Our talented teams design complex new schemes, assure the longevity and integrity of existing infrastructure and deliver trusted, innovative advice critical to the success of the global energy market.

Power and Electrical
Expertise in thermal generation and power networks is helping our clients address the need for secure, affordable and renewable energy sources. There's a world of opportunities here for people who want to start or develop their career in this exciting sector.

Nuclear
Our mission is to improve lives through nuclear energy, providing clients with nuclear new build, fuel enrichment, nuclear design, generation, decommissioning, waste management and defense.

Renewables
We've got experts who offer all kinds of solutions in all aspects of offshore renewable energy technology. And we're passionate about spearheading the move towards a low carbon economy - we'll do it by making clean energy sources safe, reliable and cost effective. There’s plenty of potential to apply your skills in this fast moving market.



Atkins is currently seeking a highly motivated self-starter to join our Oak Ridge Energy Team as an IT Support Analyst I.

 


Job Description:


The IT Support Analyst, will provide exceptional customer service in person, via phone and email as appropriate.


Resolve help desk issues including troubleshooting hardware and software issues.


Coordinate installation, maintenance and support schedules between Vendors/Suppliers who provide information technology services.

Perform user administration duties.


Provide off-hours support as required.


Review Backup logs to ensure core systems are performing properly.


Perform Cyber Security prevention and response related tasks as directed.



Job Requirements:


The ability to qualify for a Department of Energy Q Level Security Clearance.


2+ years of end-user and phone support within a small to large size business network environment.


Experience and comfort working in a fast-paced and challenging environment.


Candidate should exhibit the passion and commitment to provide the highest level of professionalism to the organization.


Strong Windows Systems Administrations skills with Windows Server 2008 R2 through Windows Server 2012.


Experienced Troubleshooting and Operational Skills with Windows Microsoft Windows 7, Windows 8, Windows 10.


Experienced Troubleshooting and Operational Skills with Windows Microsoft Office 2010 to 2013.


Experience with Remote Desktop support.


Advanced printer / peripheral device troubleshooting.


Entry Level Knowledge of TCP/IP, DNS and DHCP.


Remote support for smartphones and tablets.


Strong teamwork and communication skills.


Enjoys working in a collaborative team environment.


Ability to perform multiple tasks concurrently and respond to emergency situations effectively.



Education/Experience:

 


Minimum of a Bachelor's degree in Computer Science, Information Technology or other related field and two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required. 


An equivalent combination of education and/or experience in may substitute for education on a year for year basis.

 


Certifications:

 


A+ Computer certification, Network+ Computer certification, Microsoft Certified Professional (MCP), or Microsoft Certified Solutions Expert (MSCE) preferred.

 


We work together across an international network of offices. This means that wherever in the world a project is being delivered, our clients benefit from industry-leading expertise, as well as a dedicated local contact. We understand the importance of having deep roots in the community; knowing and understanding local requirements, practices and culture. This allows us to be true collaborative partners with our clients, so that together, we can tackle complex projects and enhance communities throughout the U.S. and around the world.

 

 


Making a positive impact on the built and natural environment takes more than just skill - it takes heart. If you put your heart into everything you do, come join our team.

  


Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do.


Please view Atkins Equal Opportunity Statement here: http://axis.na.atkinsglobal.com/na/aboutus/CorporateAdministration/Documents/EEO_Statement.pdf


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