The Operations Support Supervisor is responsible for supervising delivery of operational and logistical project support within KSA as directed by the Operations Manager and Country Director as per company standards, policies and procedures.
They will also be required to develop and maintain relationships with a range of internal and external stakeholders to ensure a collaborative approach in managing operational and logistical support to projects within KSA and to ensure an effective interface between operational and project teams.
SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies, with over 2,400 professionals operating worldwide.
Our aim is to protect and maximize our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships.
Key services include - Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning.
Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focused our digital transformation around platform modernization and product development and through standardization and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings.
Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting – and then developing – brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart.
Responsibilities & Duties including
- Support Operations Manager with all day to day operational activities.
- Assist Operations Manager with development and implementation of operational strategies in support of the KSA business growth plan.
- Liaise with KSA project teams to identify requirements and supervise delivery of operational and administrative solutions.
- Support Operations Manager during the new staff recruitment process liaising with Recruitment team, Hiring Managers and Immigration team.
- Responsible for coordinating the final mobilisation and onboarding of new staff including arranging arrival logistics, iqama medicals and conducting local staff induction and orientation presentations.
- Liaise with 3rd Party Suppliers to maintain existing relationships, identify new suppliers for services and establish new agreements as required.
- Manage project staff accommodation including preparation of allocated units for new arrivals, arranging required services and addressing issues raised by staff with the accommodation provider regarding repairs, service problems, etc.
- Coordinate transport / logistics provision for project staff in conjunction with Logistics Co-ordinator and Administration staff.
- Responsible for review and approval of driver’s weekly timesheets and expense claims.
- Responsible for review of supplier invoices and allocation of costs.
- Initial point of contact for issues raised by project staff such as personal issues, disciplinary and grievances, expenses issues, etc.
- Assist with office management as required such as posting staff notices, office repairs coordination, receipt of project staff deliveries.
- Assist with preparation of Operations related sections of regular reports in timely support of the Operations Manager and F+G Senior Management.
- Assist Operations Manager with facilitating and organising events as required (i.e. meetings, workshops, social events, monthly cascades and Directors Engagement Tours).
- Coordinate visits of senior management to KSA.
- Deputise for Operations Manager in his absence as authorised.
- Act as designated F+G signatory for required company documentation in support of operational requirements as authorised.
Team Leadership- Provide day-to-day supervision and task co-ordination of the Operations and Administration Team
Decision Making Authority
- Review and provide LM approval of driver’s timesheets and expense claims
Communications and Working Relationships
- Co-ordination with Project Managers for Operational matters as appropriate.
- Accountable to KSA Operations Manager and Country Director regarding general operational issues
- Accountable to Project Directors regarding project specific operational issues
Rewards and Benefits
We offer an excellent package which includes
- A competitive salary
- Accommodation allowance
- Transportation allowance
- 22 calendar days annual leave
- Medical and life insurance cover
- Company gratuity scheme
- Discretionary bonus scheme
- Annual flight allowance to point of origin
- Employee Well-Being Programme – 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants
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