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Operations Transformation Lead

  • Job reference: AD-001217
  • Sector: Aerospace, Defence, Geomatics, Information Communications, Management Consultancy, Marine & Coastal, Nuclear, Programme Management, Security
  • Location: London, Aldershot, Bristol, Cheltenham
Atkins ADS&T business is a thriving ~1000-strong, ~£130m per year business with aggressive plans to double revenue over the next five years. It provides advanced engineering & technology, and transformation & delivery services to clients in aerospace, defence, national security and government, and also – increasingly – to Atkins’s wider client base. Focus areas for growth include large-scale partnerships for high-end engineering services, digital transformation advisory services, and cyber security. Efficient, effective, low-friction Operations are critical to this growth endeavour.

Job Description
  • To take immediate leadership responsibility for the core central operations functions of ADS&T and drive short-term improvements in effectiveness.
  • Working collaboratively with the MD, OLT, operations directors and other stakeholders, to define the requirements of the business for Operations and design. 
  • The initial duration of the role is 6 months – the time required to put a transformation scope, design and plan in place and to have mobilised execution.


The scope of Core Operations, for which this role would oversee is:

 Delivery assurance, including:
1. Technical assurance
2. Project management framework and competency training
• Quality, safety, security & environment
• Project Controls Office, which provides support to project managers and Market Operations Directors in, for example:
3. Project planning and the tracking of progress and risks
4. Project and market financial management including financial tracking and forecasting, and invoicing
5. Document control and information management
6. Business Development Support to market and pursuit teams, including:
• Bid planning
• Bid material
• CRM maintenance and reporting
7. Management Information where, as we grow, there is an increasing demand for insight into pipeline, bid/delivery effectiveness, ROI, etc

While there is capability and delivery in all these areas, and this has been sufficient to support the business to date, there are a number of drivers for change:

• The need to support growth plans with a forecast of significant increase in revenue and profit
• The demand for increases in the volume, quality and scope (particularly in MI, for example) of services both as an enabler and result of growth
• A need to improve efficiency of how aspects of the function are discharged across the organisation so that they can be enablers for growth 
• The need to manage change arising from the SYMPHONY programme, which is aligning systems – including project management and finance systems – across SNC-Lavalin
• The opportunity to align – where appropriate – with the corporate shared project support service that is being developed by the Transportation division, with merging of at least some services being a possible long-term option

In addition to Core Operations, there are two areas of Wider Operations for which the role would not take delivery responsibility, but which should be included in analysis and design, viz:

• Resource allocation of staff to bids and projects, for which the Practices are accountable and, currently, wholly responsible, but for which responsibility for central aspects has previously lain centrally
• Business support, including office management

Objectives of the role
  • Take delivery ownership of the core Operations areas defined below
  • Through collaborative engagement with key users of these services - including but not limited to the MD, OLT, Operations Directors and project managers – determine the requirements that the business has of such functions
  • Act as soon as possible to remedy any gaps between service and need
  • Develop a target operating model for the delivery of Core and Wider Operations (noting that there is no prejudgement as to the extent that these should be centralised)
  • Develop a plan for implementing that target operating model, considering people, process, facilities, information and technology aspects
  • Initiate execution of that plan
Required qualities

• Strong personal drive and willingness to take personal ownership and accountability for success
• The ability to build collaborative, consultative, instrumental relationships at all levels from team members to MD
• Consulting skills, which may have been developed either in a client or internal business environment, including the ability to elicit requirements and issues, analyse situations and problems and synthesise options that address them
• Sufficient understanding of project, business and financial management principles and processes to be immediately credible and effective in the role

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.

If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

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