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Planning Manager - PMC (Bengaluru)

  • Job reference: OF0000004
  • Sector: Atkins UK
  • Location: Bangalore
This vacancy has now expired

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Responsibilities
 

  • Manage a highly skilled Network Operations team(both from people and technical management perspective) to support networking in operations, change management, problem management and maintain ongoing improvements of all networking technologies. 
  • Managing KPIs
  • Wireless Service Management
  • Automation, Scripting
  • Reporting
  • Track and monitor status and capacity of network services.
  • WAN Accelerator Configuration and Management
  • Lead and manage the team, including hiring, mentoring, and professional development, and work with senior management during the budgeting process.
  • Manage the team in supporting foundational components and providing high SLA through proactive planning and operational excellence.
  • Maintain and improve the 24/7 Operations Center program 
  • Review and improve establish operating policies and approaches for Operations Center
  • Creates long-term and short term strategies plan for the Operations Center to address issues and develop a program of continuing improvement for the organization.
  • Analyzes teams’ workload and activity to drive efficiency and focus towards network SLA’s
  • Develop a detailed and complete incident management program
  • Develop a robust Problem management program
  • Maintain communication with functional managers to ensure issues are resolved.
  • Develop a monitoring cleanliness program to ensure tickets and processes to ensure tasks are being completed timely.
  • Communicate policy and procedural changes.
  • Generate reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLAs etc.

Requirements

  • Degree educated (or equivalent) in Information Technology or related subject or significant relevant experience, including: 
  • Extensive experience working in an Information Technology environment
  • Proficiency in network monitoring platforms (Solarwinds, ThousandEyes, Netflow)
  • High proficiency in Cisco networking products
  • Experience in WAN Technologies eg BGP, MPLS, VPN Networking
  • High proficiency in Aerohive wireless troubleshooting
  • Experience in Riverbed SteelHead. SteelConnect would be advantageous.

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