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Retail Tenant Delivery Manager

  • Job reference: FG-005251
  • Sector: Construction
  • Location: Muscat
This vacancy has now expired

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Job Purpose

  • The function of the Design Manager is to ensure that the presentation and functional quality of all store units in the Client portfolio is of the highest possible standard and in line with the company’s directed design criteria and precinct design criteria.
  • The Design Manager must ensure business driven retail design solutions, on-site store delivery, and minimisation of down-time in the income stream as a result of programmed openings.
  • The Design Manager process is achieved through both customer focus and the ongoing relationship with retailers, their designers and their contractors, builders and or shopfitters. To this, the Project Manager must be multi-disciplined in Retail Design, Retail Knowledge and Construction Management
  • The Design Manager shall have extensive Landlord Design Review experience.

SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies; with over 2,400 professionals operating worldwide.

Our aim is to protect and maximise our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships.

Key services include, Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning.

Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focussed our digital transformation around platform modernisation and product development and through standardisation and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings.

Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting – and then developing – brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart.

Acquired by SNC Lavalin in 2017, we also have an extensive depth of geographic exposure across 50 countries and the breadth of 53,000 experts. As one of the largest engineering contractors, we have access to 17,000 staff in the Middle East making us one of the largest multidisciplinary consultancies in the region.

Core Task

Fully responsible for the timely design reviews and approval of all the architectural and Interior design drawings and the delivery of the store units

Other Task

Internal Relationships

  • Client Liaison – RDM
  • Participate in meetings to discuss issues and status
  • Review and determine daily priorities
  • Seek authorization when required
  • Seek performance feedback
  • Escalate issues through chain of command

Leasing Executive/s

  • Establish priorities
  • Seek and provide information
  • Seek clarification regarding agreed terms and conditions with merchant
  • Define scope of works in preparation of tenancy
  • Track activities to ensure tenancy is handed over to lessee by deadline

Center Manager/s

  • Discuss issues liaise with Center Management to coordinate works and costs

Co-ordinator - Tenancy Delivery

  • Discuss and coordinate issues
  • Report status in Retail Design Management meetings on each asset
  • Track activities to ensure tenancy is handed over to lessee by deadline

Lease Plan Designer/s

Detail lessor and merchant requirements and lease terms and conditions
Client Project Management
Assist billing tenants for works
Coordinate and obtain final lease plan for Retail Design and Delivery

External Relationships


  • Confirm lease terms and conditions
  • Discuss merchant issues
  • Handover tenancy to merchant/s and or Tenant Authorized Representative (TAR)

Retail Designers

  • Assist billing tenants for TVR works
  • Confirm tenant manual, design criteria, conditions of premise, and logistic package
  • Chase and guide designer forward a Final Design approval

Tenants/Contractors / Shop Fitters

  • Chase and guide on MEP design toward a final design approval
  • Coordinate Lessor works where applicable
  • Snag fit-out works


  • Ideally experience in retail design and retail construction of similar project
  • Management skills and the ability to relate to the complexities of managing retail property
  • University degree or equivalent in a technical discipline, preferably Interior Design or Architecture
  • Excellent communication and presentation skills
  • Negotiations skills
  • Presentation skills
  • Research Market Knowledge

Rewards and Benefits

We offer an excellent package which includes:

  • A competitive salary
  • Accommodation allowance
  • Transportation allowance
  • 22 calendar days annual leave
  • Medical and life insurance cover
  • Company gratuity scheme
  • Discretionary bonus scheme
  • Annual flight allowance to point of origin
  • Employee Well-Being Programme – 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants

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