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Senior HRSS Team Lead, Dubai

  • Job reference: ME-005351
  • Sector: Support Services
  • Location: Dubai

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To support our plan of investment in modernising our HR systems and processes for the Middle East business, we are seeking to expand the capabilities of our HR Shared Services team.

As an Senior HRSS Team Lead based in our Dubai office, you will be given the opportunity to demonstrate your administration expertise whilst supporting some high profile projects throughout the region.

The role will provide an opportunity to work with a range of Atkin’s businesses and support functions

• All administration activities are performed to an excellent standard
• Services provided are in line with Atkins HR processes and business needs
• Standards of best practice and legal regulation are compiled with

This is an exciting opportunity for an ambitious Senior HRSS Team Lead competent professional to shape a new role and their career in a continuous improvement environment

We are offering an excellent package which includes:
• A competitive salary
• Accommodation allowance
• Transportation allowance
• 22 calendar days annual leave (based on 5 day working week)
• Medical and life insurance cover
• Company gratuity scheme
• Discretionary bonus scheme
• Annual flight allowance to point of origin
• Access to our 3rd party Employee Well-Being Programmes – 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants

Principal Accountabilities

Leading a team of HR Administrators, reporting to the Head of HR Shared Services & Recruitment, you will be responsible for the delivery of an effective and proactive HR support service to employees and managers within the region.

• Identifying and driving improvements within the HRSS Team
• Ownership of escalated queries and complex cases, from HR Administrators, through to resolution
• Build excellent working relationships with HR teams, managers and employees to ensure their needs are met
• Working closely with the Head of HR Shared Services to ensure continuous service improvement
• Lead the HR support service to deliver ad-hoc HR projects, as required
• Measuring and auditing work outputs to ensure business-agreed SLAs are achieved
• Inducting new HR Assistants, providing coaching and on-the-job training
• Establish and communicate departmental targets and objectives
• Managing the performance and development of a team of Administrators
• Recognising when volume demands that extra support is needed and contributing to ensure work is completed


• Good Generalist HR experience including HR processes, gained within a busy, professional and customer facing environment
• Sound knowledge of employment law and practice
• Strong administrative ability, managing a complex and varied workload
• Experience of leading an HR support service
• Experience of managing and developing a team
• Highly developed analytical skills
• Robust IT skills, particularly MS Word, Excel and Outlook
• Excellent verbal and written communication skills
• Adaptive leadership style
• Practiced in reporting and auditing against agreed SLAs

Key Attributes

• Encourages high performance, innovation and ownership in others
• Continuously seeks to improve processes and identifies more effective ways of working
• Understands the importance of accuracy and has high attention to detail
• Driven, highly organised, can identify and focus on priorities and deliver to deadline
• Resilient, can work under pressure, doesn’t show frustration and lose composure when facing resistance
• Customer focused, passionate about exceeding the requirements of internal and external stakeholders
• Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels
• Confident, diplomatic and tactful, able to give both positive and constructive feedback
• Demonstrates high levels of confidentiality and the ability to handle sensitive situations
• Has high expectations of self and others; able to work with high levels of autonomy and as part of a team.
• Participates in all aspects of workload delivery, regardless of task; setting an example of effective team working


You will need to:
• Identify problems and their root causes, generate and implement solutions
• Take ownership and following actions through
• Seek to motivate self and others, recognises strengths and areas for development in self and others
• Show consideration, concern and respect for others and responds positively to requests for help
• Communicate effectively and professionally on the telephone, in writing and personally, identifies stakeholders and keeps them informed of actions
• Actively promote and live values, accept and act on feedback, admits mistakes and takes responsibility for resolving them


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