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Senior Infrastructure Engineer (Identity & Authentication)

  • Job reference: CS-002321
  • Sector: Infrastructure
  • Location: Bangalore
Background
Atkins is part of the SNC Lavalin Group of companies, the delivery of its IT is via a function called Group IS which is organised as a global operation with significant presence in India.  Group IS has developed an operating model for 2020 to revolutionise the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value.  Key concepts include:  transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.
 
 
Job Details
 
Purpose of the Role:
The Senior Infrastructure Engineer position is a hands-on role to manage, monitor, support and administer the Identity & Authentication product set.  This includes; Active Directory, Microsoft Azure, Multi-Factor Authentication, Certificate Services, KMS and ADFS.  Working within the Identity Team (part of the Global Infrastructure Division) you will provide support with resolving incidents, implementing customer requests, delivering on projects and offering technical advice to project teams.
This role would suit an individual who has extensive experience within a 3rd line support environment and has proven experience troubleshooting Identity related issues within a large organisation.  The successful candidate will be dynamic, analytical and able to come up with smart solutions within budget constraints.
 
Key Deliverables/Responsibilities
  • Resolving 3rd line Identity related support calls, including root cause analysis for a “Fix Once” approach
  • Advance Active Directory troubleshooting and monitoring
  • Group Policy management within a mixed client environment, filtering and targeting policies
  • Creating and administering Single Sign On (SSO) trusts between in house and 3rd party systems
  • Improving and/or automating, scripting administrative procedures
  • Transitioning incidents to Global operational support teams
  • Continual service improvement through best practise and innovative technologies

 



Experience Required (Essential)
  • Advanced Active Directory, Microsoft Azure, and AD FS
  • Troubleshooting DNS, DFS/FRS and NTDS replication
  • Forest / domain recovery processes
  • Azure AD & Azure Connect, troubleshooting replication issues between inhouse and hosted services
  • Scripting with PowerShell.  Automating administration based tasks.
  • Knowledge of monitoring & reporting based systems
  • Working within a helpdesk / support environment, dealing with customer issues through to resolution
Experience Required (Desirable)
  • Server build processes, both Physical and Virtual
  • Managing, supporting and monitoring a Microsoft Server Platform
  • Public Key Infrastructure Solutions
  • Microsoft Direct Access
  • Enterprise Storage Solutions
  • Networking fundamentals and troubleshooting
  • Experience working within ITIL aligned Service Delivery organization
 
Proven experience of delivering process efficiencies and improvements
  • Clear and fluent English (both verbal and written)
  • Ability to build and maintain efficient working relationships with remote teams
  • Demonstrate ability to take ownership of and accountability for relevant products and services
  • Ability to plan, prioritise and complete your own work, whilst remaining a team player
    • Willingness to engage with and work in other technologies
     

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