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Senior IT Technician

  • Job reference: NA-003265
  • Sector: Information Communications
  • Location: Orlando
Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

Atkins was ranked as the world’s 3rd largest global design firm by ENR in 2018 with nearly 55,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Atkins seeks an energetic and highly motivated self-starter to join our Orlando, FL Technology Operations Group as a Senior IT Technician


MAJOR FUNCTION/ROLE
  • The Desk Side and Technology Support Analyst is responsible for the resolution of all second line incident and service requests in the region. They will have a good understanding of technology and demonstrate excellent customer service skills.

JOB DUTIES
  • Moderately complex, relatively standardized tasks, processes, or operations.




EDUCATION AND EXPERIENCE

Associate's degree in Computer Science or related field preferred or a minimum of 2 years of experience in IT service principles and processes.
Additional experience required includes:
  • High level of proficiency and knowledge of working in a Corporate IT environment.
  • Solid understanding of hardware and software asset management processes.
  • Experience of working to (and exceeding) Service Level Agreements.
  • Broad technical understanding of technology services being supported.
  • Ability to learn, understand, and apply new technologies.
  • Strong business focus and customer service skills.
  • Working knowledge of database/excel structures/tables/configurations.
  • Proven experience of data analysis and good numeracy, analytical and reporting skills.
  • Works across regional offices.
  • Ability to work with software vendors for resolution of application issues.
  • Ability to “think outside the box” for resolution of client issues.
  • Understanding of SSL VPN technologies for connectivity to the company and to support our clients

SPECIAL SKILLS
  • ITIL V3 Foundation Qualification preferred.
  • SCCM Knowledge preferred.
  • Working knowledge of Service Now preferred.
  • Experience in Veritas Backup Exec and Veeam Backup systems preferred.
  • Strong customer service skills.


ADDITIONAL REQUIREMENTS
  • This position requires the candidate to be able to solve problems in a quick manner and to be able to handle project tasks that may include security patching to maintain compliance, secure data wiping of systems, disposal tasks for aged equipment, break down or setup of computer systems for client in preparations of moves or new hires and other project related task that management deem necessary to meet goals of the company.

PROFESSIONAL REGISTRATIONS
  • Certification from Microsoft preferred.


Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement here:

http://careers.atkinsglobal.com/File.ashx?path=Root/Documents/north-america-welcome-new-employee/Equal_Opp_Stmt.pdf


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