Senior Tolls Analyst

• SLAM (Supplemental Lane Analysis Management):
• Day-to-day management of SLAM staff
• Identify areas for new analysis and report development.
• Development of data queries.
• Review of technical solutions (reports, queries, alerts, analysis) of SLAM team members.
• SLAM task schedule/plan development and oversight.
• Identification of improvements to operational systems and processes.
• Determine priorities and optimal use of SLAM staff to maximize productivity.
• Coordination with client (FTE) management.
• TEC (Toll Equipment Contractor) Oversight:
• Review design, test, business rule and maintenance documentation.
• Oversee performance monitoring of production systems.
• Determine report, alert and dashboard modifications needed for new TEC systems.
• SunTrax:
• Participate in, or lead (if so tasked) testing at SunTrax. This may include existing systems or new systems / components under evaluation.
• Video Toll Image Processing:
• Oversee Intrada Synergy Server Project. This is a third-party image processing automation product being integrated with existing back office software.
• Monitor and maintain OCR (Optical Character Recognition) products. Existing OCR products being used for automated license plate reading must be monitored and maintained. This includes tracking for new license plate fonts and styles being introduced, automation performance, error performance.
• Monitoring of manual image review processes and performance. This includes tracking of manual image review accuracy and false reject rates and optimizing these processes to improve performance and net revenue.
• Performs other duties as required.

• Bachelor's degree required in field of practice, such as civil, electrical, systems engineering, information technology, business, accounting. Management coursework and/or MBA a plus.
• Requires minimum of fifteen (15) years of engineering experience in toll systems.
• Turnpike experience preferred but not mandatory.
• General Engineering Consultant (GEC) experience is a plus.

• Proficiency in advanced Excel techniques and SQL query development is required.
• Software programming skills and experience is a plus, including Java, C++ and C#.
• Experience with Power BI, Cognos BI, Tableau or other BI tools is a plus.
• Knowledge and experience in toll system design, including lane, plaza and back office hardware and software processes is desired.
• Knowledge of FDOT policies, procedures, and standards is desired.
• Proven collaborative leadership with effective interpersonal and partnering skills.
• Strong written, oral and listening communication skills in English; good public speaking ability.
• Excellent analytical, problem-solving, and decision-making skills; organizational and time management skills.
• Strong project and schedule management skills.
• Proficiency in Microsoft personal computer applications such as Word, Excel, PowerPoint, and Project; Working knowledge of SharePoint and other project management / production support systems.

• None

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