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Smart Ticketing Consultant/ Manager

  • Job reference: TR-002540
  • Sector: Management Consultancy, Transportation
  • Location: London
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Job Description

Intelligent Mobility and Smart Technologies – Smart Ticketing Consultant/ Manager

Intelligent Mobility is a top priority area for the company’s growth strategy. When you join our Intelligent Mobility and Smart Technology team you’ll become a key player in transforming the future of transport. We are a growing practice of around 80 engineers, consultants and technical specialists transforming the future of transport. We work with emerging technologies to push the boundaries of transportation and drive innovation. Our projects range from smart cities and driverless cars to data exploitation, journey management, roads of the future and urban / inter-urban traffic management and technology. Our investment in improving transport technologies will change how we will make journeys in the future, and we are playing lead roles in shaping the industry through projects such as high speed rail, intelligent transport systems and the Venturer driverless car project. Our team need to look at challenges very differently to connect people and places in exciting new ways, and this requires a huge variety of skills and capabilities, including specialists in connected and autonomous technologies, traffic signalling, cyber security, human factors, mobility as a service, big data and more. Providing simple solutions to complex problems, it’s an exciting journey and you can play a lead role.

The Company

The creation of a new transportation division in Atkins brings together the capabilities of our Highway and Rail teams into a single business of 3,000 talented engineers and professionals. The UK transport sector is experiencing unprecedented levels of investment and Atkins is playing lead roles in a diverse range of projects such as high-speed rail, intelligent transport systems and the Venturer driverless car project. Our consultants are working with government, local authorities and private sector partners to develop integrated transport strategies to ensure the urban areas we live in continue to work. Our investment in new skills and technology will change the way we travel in the future.

The unique breadth of services in transport combined with our scale makes us the leading UK transport consultancy and we are seeking talented individuals who can inspire our people and collaborate with our clients to ensure we continue to shape the future of transport and drive new and exciting business for Atkins.

The Role

Atkins is currently leading on a variety of Smart Ticketing and Mobility as a Service (MaaS) projects. We require additional Smart Ticketing experience to expand Smart Ticketing capability and support our clients on a diverse range of projects, looking at the delivery/upgrade of Smart and Mobile Ticketing infrastructure (front office and back office) as well as the customer proposition.

This role presents a unique opportunity to join a dynamic team, to play a leading role in building and executing our plan for the future. You will be involved in the development of our Smart Ticketing and MaaS Strategy and proposition development managing new areas of technology for the business through technical excellence and high quality project delivery.

It will necessitate ambition, creativity, technical knowledge and excellent project delivery experience. The role will work collaboratively with business development, market and practice teams as well as project delivery teams, and will report to the Practice Manager.


Key areas of responsibility will include:
• technical delivery in bidding and project delivery
• building a leading presence in the Intelligent Mobility, Smart Ticketing and MaaS ecosystem, establishing strong senior relationships in new and existing markets
• supporting project delivery teams, providing technical knowledge and experience to manage major risks and issues as necessary
• support the development and execution of future growth strategies
• coaching staff on their technical development and promote the technical development career path

Required Skills & Experience

The successful candidate will be able to demonstrate:
• demonstrable experience in the delivery of smart ticketing projects
• experience in a range of smart-ticketing applications / products
• ITSO experience (Smart-ticket and allocation / Ticket vending machines / Ticket barrier integration)
• desirable experience in mobile app ticketing and system integration projects
• experience managing a range of suppliers
• familiarity with testing strategy, methodologies and lifecycle
• evidence of technical report production, thought leadership and contributing to published articles
• a track record of technical coaching and/or mentoring
• involvement in research and/or recognition as a technical expert in their field
• desirable previous payments experience in a range of sectors; retail, travel, communications, payments, fin-tech.

• sales in a client and consultancy market-facing background, preferably within private and public sector
• significant contributions to sales strategy and /or building business in new areas
• experience authoring compelling bids and pitching to clients with a high success rate
• experience of successfully operating within a target-driven environment, with a consistent track record of achieving or exceeding targets

• strategic thinking and an ability to identify and exploit competitive advantage
• an ability to analyse markets, understand client needs and convert opportunities into compelling value propositions
• evidence of promoting innovative processes and products

• experience delivering technology-enabled change projects
• a track record of delivery of technically innovative projects
• evidence of trusted, long-term relationships with clients

• experience of building effective networks, both internally and externally
• excellence in client relationship management, with an ability to access and influence at senior level with ease
• existing profile in an area of the IM / Smart Ticketing and Smart City market, with an active technical network

The Individual

The preferred candidate’s core skills will include technical project delivery and strength in client relationships. The successful candidate will also be:

• an analytical and numerate problem-solver with the capacity to think complex issues through and develop effective solutions in a timely fashion
• a resourceful, articulate verbal and written communicator who has the ability to influence others through the use of sound judgement and good sense
• a pro-active decision maker with a confident yet diplomatic operating style - someone who deals easily with cultural diversity
• a driven, competitive and goal-oriented individual, with a record of accomplishment of achieving targets.
• a resourceful, articulate verbal and written communicator who has the ability to influence others through the use of sound judgement and good sense
• a strong presenter, with proven negotiating and influencing skills
• always looking for the next idea, testing the market to identify future revenue opportunities
• able to influence technical and delivery staff and collaborate effectively with other divisional colleagues
• a natural team player, highly-motivated and ambitious for the success of the team
• able to manage priorities in a high pressure environment
• degree qualified or with equivalent professional qualification
• an active networker, with a strong technical network

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.

If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

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