Software Asset Management Administrator
- Corporate
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Purpose of the Team/Role
The Software Asset Management Administrator will be engaged with the end to end software lifecycle including: procurement, maintenance, and utilization of software applications. The role will support the Software Asset Team Manager in providing a global process across all regions.
Key Deliverables/Responsibilities
• Provide input to the Software Asset Management life cycle; including analysing and redesigning Software Asset Management processes, software requests, license pooling/checks, and deployment
• Maintain the catalogue and cost management processes for all software assets
• Maintain all cost models relating to software assets
• Support the integration of the License Management Tool (and surrounding processes), with the IS delivery systems and services
• Raise and manage software purchasing orders through their lifecycle (including ‘Goods Receipting’)
• Verify supplier invoices against purchase orders
• Liaise with suppliers to request quotes (and maintain appropriate supplier records)
• Identify and advise management and technical teams on license entitlements derived from software deployed
• Support the “Audit, Risk and Compliance” function team through the regular audit process
• Provide report information on software/licence counts, metrics and usage, as well as provide input on terms that impact licensing
• Maintain the license inventory and perform software harvesting based on usage
• Assist with license related questions/issues
• Ensure 100% customer satisfaction and client focus
• Manage incidents and requests according to defined SLAs - ensure 100% adherence to RFS & INC Best Practice guidelines
• Update, formalise and review processes defined in the IS Business Management System
Experience Required
Essential:
• Demonstrable experience of working within ITIL aligned Service Management organisation
• Considerable experience of working in Software Asset Management
• High level of proficiency and knowledge of IT Asset Management and enterprise procurement processes
• Experience of implementing process change
• Excellent analytical and communication (both verbal and written) skills
• Proven experience of data analysis and good numeracy, analytical and reporting skills
Desirable:
• Qualification in Software Asset Management
• Working knowledge of Service Now
• Supplier relationship experience
• ITIL V3 Foundation Accreditation
Competencies specific for this role
• IT Service Management expertise
• Communication skills
• Stakeholder Management
• Performance Improvement
• Confidence and professionalism
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