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Software Asset Management Administrator

  • Job reference: CS-002355
  • Sector: Support Services
  • Location: Epsom
This vacancy has now expired

Why not...

Atkins is part of the SNC Lavalin Group of companies, the delivery of its IT is via a function called Group IS which is organised as a global operation with significant presence in India. Atkins have recently defined a “One Atkins 2020” Organisational strategy. To support this strategy, IS have defined an operating model for 2020 to revolutionise the way IS is provided to the organisation, moving from a BAU focus to a Business Value driven organisation. Key concepts include: Moving to digital products, adopting agile across the organisation, leveraging cloud, and focus on supporting bid and delivery.

Purpose of the Team/Role
The Software Asset Management Administrator will be engaged with the end to end software lifecycle including: procurement, maintenance, and utilization of software applications. The role will support the Software Asset Team Manager in providing a global process across all regions.


Key Deliverables/Responsibilities
• Provide input to the Software Asset Management life cycle; including analysing and redesigning Software Asset Management processes, software requests, license pooling/checks, and deployment
• Maintain the catalogue and cost management processes for all software assets
• Maintain all cost models relating to software assets
• Support the integration of the License Management Tool (and surrounding processes), with the IS delivery systems and services
• Raise and manage software purchasing orders through their lifecycle (including ‘Goods Receipting’)
• Verify supplier invoices against purchase orders
• Liaise with suppliers to request quotes (and maintain appropriate supplier records)
• Identify and advise management and technical teams on license entitlements derived from software deployed
• Support the “Audit, Risk and Compliance” function team through the regular audit process
• Provide report information on software/licence counts, metrics and usage, as well as provide input on terms that impact licensing
• Maintain the license inventory and perform software harvesting based on usage
• Assist with license related questions/issues
• Ensure 100% customer satisfaction and client focus
• Manage incidents and requests according to defined SLAs - ensure 100% adherence to RFS & INC Best Practice guidelines
• Update, formalise and review processes defined in the IS Business Management System

Experience Required
Essential:
• Demonstrable experience of working within ITIL aligned Service Management organisation
• Considerable experience of working in Software Asset Management
• High level of proficiency and knowledge of IT Asset Management and enterprise procurement processes
• Experience of implementing process change
• Excellent analytical and communication (both verbal and written) skills
• Proven experience of data analysis and good numeracy, analytical and reporting skills
Desirable:
• Qualification in Software Asset Management
• Working knowledge of Service Now
• Supplier relationship experience
• ITIL V3 Foundation Accreditation

Competencies specific for this role 
• IT Service Management expertise
• Communication skills
• Stakeholder Management
• Performance Improvement
• Confidence and professionalism

Behavioral Competencies 
We’re bold…
• We use our curiosity, innovation and creativity to solve problems in cool ways
 We’re proactive…
• We seek out opportunities, and really listen to our customers’ problems
• We work together in a dynamic and agile way to make change happen quickly
 We’re experimenters …
• We’re not afraid to try different ways of doing things
• We’re champions for new ideas and tools
 We're trusted...
• Building close, trusted partnerships really matters to us
• We share our knowledge and work in a collaborative ways, joining together for the best results 

Rewards and benefits: 
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices. 
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: http://www.yourrewardatkins.com

Security Clearance: 
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.

If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.


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