Sr. Tolls Analyst - Technical Support

• Conducts assignments that require the investigation of a large number of variables.
• Develops and applies general Toll planning, operational and engineering solutions to development or implementation problems.
• Collaborates in the design and development of Toll concepts, including requirements analysis, technology review and selection, development and communication of operational concepts, specifications development, testing, and commissioning.
• Develops preliminary concepts and/or final specifications.
• Researches feasibility of alternative approaches, technology capabilities, and previous experiences with Toll system deployments.
• Writes reports, delivers presentations, communicates concepts and deliverables to clients, and participates in quality control checks.
• Manages Toll project teams.
• Assists in the design, development and execution of software solutions to address business issues.
• Supports evaluation of and recommends tools, technologies and processes to ensure the highest quality product platform.
• Collaborates with peer groups, quality assurance and end users to produce effective software solutions.
• Interprets business requirements to articulate the business needs to be addressed.
• Assists in troubleshooting code level problems.
• Performs such assignments and duties as the Supervisor may deem necessary from time to time.

• B.S. degree in Civil Engineering or a toll-related subject such as Computer Science, Electrical Engineering, Transportation Planning, Accounting, Economics, Business, Law or Information Technology. Toll-related Master's degree / MBA can substitute for one year of experience.
• This level may be achieved by candidates with seven (7) years’ experience since Bachelor's or six (6) years since Master's. Relevant work experience would provide exposure to information and communication technologies, toll revenue collection operations, and/or Intelligent Transportation Systems (ITS), including fiber-optic communication design, video systems, computer hardware & software, toll collection systems and sub-systems, toll infrastructure, electronic payment, or traffic management.
• Without a degree, a minimum of thirteen (13) years of relevant experience required.

• Position requires strong analytical ability, organizational skills, and technical skills.
• Strong technical writing and communication skills essential, including ability to present concepts verbally.
• Strong personal computer skills and proficiency in the use of Microsoft Office products, including Word, PowerPoint, Excel, and Access is required.
• Position requires ability to deal effectively and harmoniously with people at all levels of the organization and to represent the firm professionally. Good interpersonal skills are essential to interact effectively.
• Detailed understanding of the practical design and deployment of a wide range of information, communication, and toll operations technologies, including fiber-optic communication design, video/violations-processing systems/engineering, toll collection systems and sub-systems, electronic payment, toll infrastructure, customer service center or traffic management.

• Not required.

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