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Sr. Tolls Analyst - Technical Support

  • Job reference: NA-003299
  • Sector: Management Consultancy, Transportation
  • Location: Austin
This vacancy has now expired

Why not...

Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Atkins seeks an energetic and highly motivated self-starter to join our Austin, TX team as a Sr. Tolls Analyst – Technical Support supporting the Texas Department of Transportation (TxDOT).

The ideal candidate will have a background in business and/or revenue collection operations management as a business analyst, systems manager or financial manager/analyst.


Under direction, applies technical professional competency in Toll Systems, Toll Operations and relevant Toll-related Intelligent Transportation Systems ITS) technology to the investigation of transportation planning, engineering and operational needs and problems, the coordination of Toll project activities, and the preparation of plans and documents.

Applies broad knowledge of leading-edge information and communication technologies, planning, and engineering processes to the planning, development, design, and operation of Toll systems. Expected to take the lead in project-specific teams.

Carries out job functions within small, project-oriented, multidisciplinary teams of toll professionals and be able to support direct interaction with clients within the context of project meetings, design reviews, operations, project production and delivery.

Major results expected include high-quality written, verbal and graphical deliverables in the form of progress reports, operational concepts, technology reviews, designs and

  • Conducts assignments that require the investigation of a large number of variables.
  • Develops and applies general Toll planning, operational and engineering solutions to development or implementation problems.
  • Collaborates in the design and development of Toll concepts, including requirements analysis, technology review and selection, development and communication of operational concepts, specifications development, testing, and commissioning.
  • Develops preliminary concepts and/or final specifications.
  • Researches feasibility of alternative approaches, technology capabilities, and previous experiences with Toll system deployments.
  • Writes reports, delivers presentations, communicates concepts and deliverables to clients, and participates in quality control checks.
  • Manages Toll project teams.
  • Assists in the design, development and execution of software solutions to address business issues.
  • Supports evaluation of and recommends tools, technologies and processes to ensure the highest quality product platform.
  • Collaborates with peer groups, quality assurance and end users to produce effective software solutions.
  • Interprets business requirements to articulate the business needs to be addressed.
  • Assists in troubleshooting code level problems.
  • Performs such assignments and duties as the Supervisor may deem necessary from time to time.

  • B.S. degree in Civil Engineering or a toll-related subject such as Computer Science, Electrical Engineering, Transportation Planning, Accounting, Economics, Business, Law or Information Technology. Toll-related Master's degree / MBA can substitute for one year of experience.
  • This level may be achieved by candidates with seven (7) years’ experience since Bachelor's or six (6) years since Master's. Relevant work experience would provide exposure to information and communication technologies, toll revenue collection operations, and/or Intelligent Transportation Systems (ITS), including fiber-optic communication design, video systems, computer hardware & software, toll collection systems and sub-systems, toll infrastructure, electronic payment, or traffic management.
  • Without a degree, a minimum of thirteen (13) years of relevant experience required.

  • Position requires strong analytical ability, organizational skills, and technical skills.
  • Strong technical writing and communication skills essential, including ability to present concepts verbally.
  • Strong personal computer skills and proficiency in the use of Microsoft Office products, including Word, PowerPoint, Excel, and Access is required.
  • Position requires ability to deal effectively and harmoniously with people at all levels of the organization and to represent the firm professionally. Good interpersonal skills are essential to interact effectively.
  • Detailed understanding of the practical design and deployment of a wide range of information, communication, and toll operations technologies, including fiber-optic communication design, video/violations-processing systems/engineering, toll collection systems and sub-systems, electronic payment, toll infrastructure, customer service center or traffic management.


  • Not required.

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement here:


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