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Sr. Tolls Business Analyst - Systems Lead

  • Job reference: NA-002406
  • Sector: Management Consultancy, Transportation
  • Location: Austin
This vacancy has now expired

Why not...

SNC-Lavalin’s Atkins business is one of the world’s most respected design, engineering and project management consultancies.  SNC-Lavalin’s Atkins business has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.
SNC-Lavalin’s Atkins business was ranked as the world’s 11th largest global design firm by ENR in 2016 with nearly 18,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
Atkins seeks an energetic and highly motivated self-starter to join our team in Austin, TX as a Senior Tolls Business Analyst - Systems Lead supporting the Texas Department of Transportation (TxDOT).
The ideal candidate will have a background in business and/or revenue collection operations management as a business analyst, systems manager or financial manager/analyst.
Education and Experience:
  • B.S. degree in Business, Information Technology or another subject related to Toll Revenue Collection Business Operations / Systems (incl. Back Office and/or Customer Service Center), such as Accounting, Finance, Computer Science, or Engineering. Toll-related Master's degree/MBA can substitute for one year of experience.
  •  This level may be achieved by candidates with ten (10) years’ experience since Bachelor's or nine (9) years since toll-related Master's/MBA. Relevant work experience would provide exposure to toll revenue collection operations, including toll collection systems and sub-systems, electronic payment, or information and communication technologies.
  • Without a degree, a minimum of sixteen years of relevant experience is required.
Major Function/Role:
  • Under supervision, applies business operations and systems management knowledge to the investigation of operational needs and problems, coordination of Toll project activities, and the preparation of reports and documentation.
  • Carries out job functions within small, project-oriented, multidisciplinary teams of toll professionals and supports direct interaction with clients within the context of project meetings, financial reviews, operations-related activities, and project production and delivery.
  • Major results expected include high-quality written, verbal and graphical deliverables in the form of technical reports and other related documentation.
Job Duties:
  • Applies general financial, planning and operational principles to solve specific toll-related problems.
  • Assists in the design and development of toll operational and financial concepts and analyses, including requirements analysis, as well as communication of concepts.
  • Researches feasibility of alternative approaches, other toll implementations and cost analyses.
  • Writes reports, delivers or participates in presentations, discusses concepts and deliverables with clients, and participates in quality-control checks.
  • Supports and coordinates the development of toll operations budgets.
  • Prepares toll cost analyses.
  • Analyzes the information that is generated from the roadside (toll equipment) to troubleshoot issues.
  • Develops and analyzes business rules and procedures (roadside and back office) to optimize revenue collection and/or minimize negative customer impacts.
  • Analyzes information that is generated from interoperable tolling system to troubleshoot issues.
  • Manages and analyzes business rules and procedures for interagency agreements to optimize revenue collection and/or minimize negative customer impacts.
  • Coordinates with various departments within the organization (both client and consultant staff) to complete approved recommendations, ensuring that all parties understand the proposed solution, document requirements accurately and execute the implementation plan in a timely manner.
  • Prepares monthly dashboard performance measure reports.
  • Supports preparation and monitoring of contract and subcontract documents.
  • Compiles data and prepares contract progress reports.
  • Supervises Toll team members.
  • May manage Toll efforts in one or various concurrent projects.
  • Performs such assignments and duties as the Supervisor may deem necessary from time to time.

 Special Skills:
  • Position requires strong analytical ability and organizational skills.
  • Strong technical writing and communication skills are essential, including ability to present concepts verbally.
  • Proven ability to lead analyst teams successfully. Completion of relevant Toll Training and Project Management Programs within the first 24 months of employment is highly desirable.
  •  Position requires ability to deal effectively and harmoniously with people at all levels of the organization and to represent the firm professionally. Good interpersonal skills are essential to interact effectively.
  • Strong personal computer skills and proficiency in the use of Microsoft Office products, including Word, Power Point, Excel, and Access is required. SQL skills are desirable.
  • PMP certification is preferred.


Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement here:


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