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Technical Infrastructure Server Manager

  • Job reference: CS-001755
  • Sector: Information Communications, Support Services
  • Location: Atlanta

Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

Globally, Atkins is the largest UK-based engineering and design consultancy and one of the world's largest design firms with nearly 18,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Atkins seeks an energetic and highly motivated self-starter to join our IT Infrastructure Services Group in Atlanta, GA as a Technical Infrastructure Server Manager.

Atkins have recently developed a “One Atkins 2020” strategy for the future. To support this initiative Atkins Group IS have defined an operating model for 2020 to revolutionize the way IS services are provided to the company, moving from a ‘Business as Usual’ focus to an organization driven by Business Value. Key concepts include: transitioning to digital products, adopting agile delivery approaches across the organization, leveraging cloud services, and applying focus to supporting Atkins project bids and delivery.

 
JOB DUTIES:

End to end accountability for the computing services globally

Defining the policies, standards and design principles for the computing platform globally

Ensuring the strategy and technology roadmaps are in place and reviewed regularly with the Systems Architect

Proactively managing the technology life cycle of services, ensuring most appropriate versions and updates are deployed

Establish a capacity management process thus ensuring available and appropriate levels of capacity are maintained and delivered to agreed service levels

Ensuring the most appropriate solutions are utilized for the business services

Responsible for leading and overseeing the transition from traditional computing solutions to cloud services

Providing specialist third and fourth level support services, and owning the liaison with 3rd party vendor support

Responsible for ensuring the ongoing transition of operational/transactional processes and procedures to Global Services (1st & 2nd level)

Continual service improvement through best practice and new and innovative technologies

Lead the adoption and delivery of automation to stream line and improve services for the business

Leading the IT Infrastructure Services team, a distributed team of experienced technical staff based globally. Managing their workload on a day-to-day basis, assigning resources to tasks as appropriate and ensuring suitable levels of service and support coverage globally

Ensuring that projects are delivered to budget and time

Maintaining and developing the teams working environment including processes, tools, data-sets and applications. Reporting progress, achievements and results against Service Level Agreements.

Working with your colleagues in the Technical Services organization you will review, negotiate and maintain achievable, acceptable service levels.

The ownership for prompt remediation of risk and audit actions for accountable services



EDUCATION AND EXPERIENCE:

B.S. or B.A in Computer Science or Information Technology or related area, plus minimum ten (10) years total relevant experience working in enterprise-class environments.

 
REQUIRED SKILLS:


We are looking for a confident leader with proven experience delivering services to a global business within agreed SLA’s and budgets. The Technical Infrastructure Server Manager will require excellent stakeholder management skills and be able to communicate effectively with all levels of the organization.  

Extensive experience working within ITIL aligned Service Delivery organization

Strong experience of coordinating service solutions with business stakeholders 

Experience managing and working with remote teams

Proven experience of delivering process efficiencies and improvements

Experience delivering projects and solutions

 

Budgeting and financial management experience

Proven technical experience in delivering and supporting enterprise class computing services

Proven experience of a wide range of server hardware and virtualization technologies including HP, Cisco, Dell, VMware, Hyper-V and emerging technologies

Experience in designing and implementing common/standardized computing platforms 

Experience in delivering, managing and supporting cloud computing platforms

Strong knowledge of capacity planning and management

Understanding of server performance management

Understanding of security in relation to server, applications, data and databases
Please view Atkins Equal Opportunity Statement here:
http://careers.atkinsglobal.com/File.ashx?path=Root/Documents/north-america-welcome-new-employee/Equal_Opp_Stmt.pdf

Experience in managing relationships with key suppliers

Expert knowledge of server technologies and operating systems including Microsoft and Linux

Strong proven ability in: Service management, Project management, Vendor management, Incident management, Stakeholder management, and Communications skills  

 
General Competencies expected of all Professionals and Managers are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality, and Teamwork.  

 
Ability to process paper/electronic documents and utilize computer equipment; ability to communicate clearly both orally and in writing; ability to visit project sites if necessary. Job also requires ability to assemble and analyze data.  


Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement here:
http://careers.atkinsglobal.com/File.ashx?path=Root/Documents/north-america-welcome-new-employee/Equal_Opp_Stmt.pdf