Tenancy Delivery Coordinator

Project:

The project is located south of Seeb in Oman (the nearest shopping or leisure destination are way out of the 10km reach). The total plot area available for development is approximately 180,000 m2 and is approved for Commercial and tourism development. The concept is phased of retail and leisure development with a total built up area of approximately 161,000 m2 which will include: Phase Family Entertainment VOX Cinema - 12 screens (4DX + Premium & 10 Screens) Signature Stores Hypermarket (Lulu) Snow Village Oman Aquarium 4Star Hotel and Service Apartments Vast spread of Multi- Cuisine Dining Food Courts with lavish seat arrangements Coffee Shops Covered Parking (Ground Floor & External) Landscaping with Plaza / Amphitheatre. There will be approximately 200 shopping units in the project and the gross leasable area of 96,000m2.

Job Purpose:

• To ensure that all shops/units are fully operational by the established opening date
• Focus is on the management of the merchant relationship and ensuring internal construction and design teams are fully aware of the lease forms and conditions and requirements by the tenant
• The Tenant Delivery Co-ordinator must ensure business drive solutions, on-site store delivery, and minimization of downtime in the income stream as a result of programmed openings
• The Tenant Delivery Co-ordinator process is achieved through both customer focus and the ongoing relationship with retailers, their contractors, builders and or shop fitters.  To this, the Tenant Delivery Co-ordinator must be multidiscipline in Retail knowledge, project management and construction management
• To ensure fit-out is built to final approved drawings as approved by Project Manager

SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies; with over 2,400 professionals operating worldwide.

Our aim is to protect and maximise our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships.

Key services include, Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning.

Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focussed our digital transformation around platform modernisation and product development and through standardisation and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings.

Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting – and then developing – brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart.

Acquired by SNC Lavalin in 2017, we also have an extensive depth of geographic exposure across 50 countries and the breadth of 53,000 experts. As one of the largest engineering contractors, we have access to 17,000 staff in the Middle East making us one of the largest multidisciplinary consultancies in the region

Core Task

Fully responsible for the timely design reviews and approval of all the architectural and Interior design drawings and the delivery of the store units.

Other Task

Internal Relationships

• Project Manager - RDM
• Leasing Executive/s
• Centre Manager/s
• Operations Manager/s
• Lease Plan Designer/s
• Client Project Management

Responsibilities

• Participate in meetings to discuss issues and status
• Review and determine daily priorities
• Seek authorization when required
• Seek performance feedback
• Escalate issues through chain of command
• Establish priorities
• Seek and provide information
• Seek clarification regarding agreed terms and conditions with merchant
• Define scope of works in preparation of tenancy
• Track activities to ensure tenancy is handed over to lessee by deadline.
• Discuss issues
• Liaise with Centre Management to coordinate works and costs
• Discuss and coordinate issues
• Report status in Retail Design Management meetings on each asset.
• Track activities to ensure tenancy is handed over to lessee by deadline.
• Detail lessor and merchant requirements and lease terms and conditions
• Assist billing  tenants  for works
• Coordinate and obtain final lease plan for Retail Design Management

External Relationships

• Merchants
• Government Officials
• Tenants/Contractors/Shop Fitters

Responsibilities

• Confirm lease terms and conditions
• Discuss merchant issues
• Handover tenancy to merchant/s and or  Tenant Authorized Representative (TAR)
• Assist billing tenants for TVR works
• Liaise with the Lessee and the local municipality to seek permits and approval for works within associated with tenancy
• Resolve issues impacting with the centre
• Coordinate quotations with contractors
• Project manage works with contractors for tenancies
• Manage Health & Safety
• Collect certificates for trade

Dimensions:

Complexity

• Ideally experience in retail project management of buildings and facilities of similar project
• Management skills and the ability to relate to the complexities of managing retail property
• University degree or equivalent in a technical discipline preferably Interior
• Design or Architecture
• Diploma/ Certificate in Occupational Health and Safety or equivalent
• Excellent communication skills.
• Conflict Management Skills
• Site Management Skills
• Knowledge of Authority Processes

Rewards and Benefits:

• A competitive salary
• Accommodation allowance
• Transportation allowance
• 22 calendar days annual leave
• Medical and life insurance cover
• Company gratuity scheme
• Discretionary bonus scheme
• Annual flight allowance to point of origin
• Employee Well-Being Programme – 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants