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TOC (Traffic Operations Center) Assistant Trainer

  • Job reference: NA-001414
  • Sector: Mass Transit, Transportation
  • Location: Atlanta
This vacancy has now expired

Why not...

How will we: 

Create integrated and sustainable transportation networks
Ensure that transportation systems function successfully
Connect people and places safely and efficiently

If your interests lie in:

Traffic Operations

We want to talk to you!

We provide the full range of services required to plan, design, construct, operate, and maintain transportation projects for public and private owners. From preparing feasibility studies to conducting preliminary and final engineering, we take projects from concept and see them through construction.

Atkins is one of the world’s most respected design, engineering and project management consultancies. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas.

We understand the importance of having deep roots in the community; knowing and understanding local requirements, practices and culture. 

This allows us to be true collaborative partners with our clients, so that together, we can tackle complex projects and enhance communities throughout the U.S. and around the world.
Making a positive impact on the built and natural environment takes more than just skill - it takes heart. 

If you put your heart into everything you do, come join our team.

Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Atlanta, GA team as a TOC Assistant Trainer.


Supports Traffic Operations Center (TOC) training, certification and skills coaching.

Supports development and maintenance of training procedures, certification procedures, SOPs, certification management, event planning and logistics, and related client service (employee support). 

Maintains thorough domain knowledge of all TOC functions including maintaining the ability to perform in all operations floor duties as needed.

Works with Leadership team to help drive process improvements, standards, methods tools and competencies across the Traffic Operations Center.


Conducts training classes for traffic operations staff as appropriate.

Supports all review, certification and re-certification procedures and provides feedback as directed.

Supports on floor training, coaching and mentoring for operations staff as directed.

Supports the development and maintenance of all training procedures.

Supports the development and maintenance of all certification procedures.

Supports the development and maintenance of all standard operating procedures (SOPs).

As directed, communicates with client managers, project manager and shift supervisors to provide status updates, ascertain needs and provide solution to any issues.

Actively reviews operational activity for accuracy and appropriateness, provides guidance and feedback to staff as appropriate. Works within operations to determine individual training needs.

Assists in maintenance of all training and certification records.

Coordinates with other agencies as appropriate.

Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required. May fill in as a TOC Operator when staffing levels are low or during extreme weather or special events.

Performs special assignments as it relates to traffic operations, traveler information, and incident management.

Collaborates with the TOC Trainer to look at new approaches in adult learning, with an emphasis on increasing retention while enhancing their career. 

Provides ongoing support and implementation of the CREST (Control Room, Education, Support and Training) program.

Performs other such duties as the client may from time to time deem necessary.

Performs other such duties as the supervisor may from time to time deem necessary.


Preferred Education and Experience: 2-year or 4-year degree plus two years of relevant business experience, including training and program implementation in a corporate setting. 


Minimum Education and Experience: High school diploma (or equivalent) plus five years of relevant business experience is required, including two years of experience in training and program implementation in a corporate setting and/or in direct training experience. 


Strong oral and written communication and interpersonal skills required.

Must have excellent presentation skills and ability to use Microsoft Power Point.

Must have good command of the English language.

Must have ability to perform in a professional, courteous manner and remain friendly while under pressure.

Must have an aptitude for geography and maps.

Knowledge of a Learning Management System and other software such as captivate, articulate, flash, Microsoft publisher is preferred.

Must have facilitation, time management and multi tasking skills.

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement.

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