TOC (Traffic Operations Center) Operations Manager
- Transportation
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Manages all Traffic Operations Center (TOC) functions associated with daily operations. Ensures that TOC operations run smoothly with little or no interruption.
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Directs the performance of all assigned staff including scheduling, coaching, mentoring, discipline, and other Human Resources functions.
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Provides primary input in all hiring, termination, promotion, downward movement, and other status change recommendations.
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Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed.
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Must be capable of overseeing and directing staff (Traffic Operators), making independent judgments in time sensitive situations of considerable importance and coordinating with client and other stakeholders outside the facility.
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Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping stakeholders well informed with up-to-date reports
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Functions as manager for all TOC operations staff, as well as coordinating with client, admin, management and staff; responding to inquiries and requests for information/approval and/or directing to appropriate staff, as required
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Assigns/monitors daily activities of operations staff
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Manages staff performance and provides timely reviews to supervised personnel
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Conducts employee performance evaluations
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Initiates and processes all personnel actions (e.g. hiring, termination, promotion, downward movement, and other status changes)
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Provides training and guidance as necessary to TOC Supervisors and Assistant Supervisors
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Communicates regularly with internal project manager to provide status updates, ascertain needs and provide solution to any issues
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Actively reviews operational activity for accuracy and appropriateness, and provides guidance and feedback to staff
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Addresses, resolves or reassigns as appropriate all escalated issues with customers and other stakeholders
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Coordinates with other agencies as appropriate
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Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required
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Oversees various programs and prepares reports as assigned by project manager or client
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Ensures that staffing schedules provide appropriate staffing levels at all times
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Provides coaching and mentoring to maximize performance. Supports and oversees continued staff training
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Works nights and/or weekends in the event of emergency operations activation
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Performs special assignments as it relates to traffic operations, traveler information, and incident management (e.g. SOPs, research, training material)
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May coordinate and attend meetings
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Communicates regularly with client managers, project manager, shift supervisors and other stakeholders to provide status updates, ascertain needs and provide solutions to any issues
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Works with HR staff to recruit and hire new employees
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Supports on-floor training, coaching and mentoring for operations staff
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Supports all review, certification and re-certification procedures and provides feedback as appropriate
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Supports the development and maintenance of all standard operating procedures (SOPs)
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Supports ramp meter operations as required
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May perform such other assignments as the TOC Manager or Client may deem necessary from time to time
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Bachelor's degree in related field. Without Bachelor's degree, twelve years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing scheduling, and coaching/training]
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And/or relevant general business experience) is required. Must be proficient with computer skills
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Excellent oral communication and interpersonal skills required. Must have good command of the English language. Ability to perform in a professional courteous manner and remain friendly while under pressure
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Must have an aptitude for geography and maps
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Middle EastContent type
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Middle EastContent type
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Summary
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