TOC (Traffic Operations Center) Operations Manager

• Functions as manager for all TOC operations staff, as well as coordinating with client, admin, management and staff; responding to inquiries and requests for information/approval and/or directing to appropriate staff, as required
• Assigns/monitors daily activities of operations staff
• Manages staff performance and provides timely reviews to supervised personnel
• Conducts employee performance evaluations
• Initiates and processes all personnel actions (e.g. hiring, termination, promotion, downward movement, and other status changes)
• Provides training and guidance as necessary to TOC Supervisors and Assistant Supervisors
• Communicates regularly with internal project manager to provide status updates, ascertain needs and provide solution to any issues
• Actively reviews operational activity for accuracy and appropriateness, and provides guidance and feedback to staff
• Addresses, resolves or reassigns as appropriate all escalated issues with customers and other stakeholders
• Coordinates with other agencies as appropriate
• Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required
• Oversees various programs and prepares reports as assigned by project manager or client
• Ensures that staffing schedules provide appropriate staffing levels at all times
• Provides coaching and mentoring to maximize performance. Supports and oversees continued staff training
• Works nights and/or weekends in the event of emergency operations activation
• Performs special assignments as it relates to traffic operations, traveler information, and incident management (e.g. SOPs, research, training material)
• May coordinate and attend meetings
• Communicates regularly with client managers, project manager, shift supervisors and other stakeholders to provide status updates, ascertain needs and provide solutions to any issues
• Works with HR staff to recruit and hire new employees
• Supports on-floor training, coaching and mentoring for operations staff
• Supports all review, certification and re-certification procedures and provides feedback as appropriate
• Supports the development and maintenance of all standard operating procedures (SOPs)
• Supports ramp meter operations as required
• May perform such other assignments as the TOC Manager or Client may deem necessary from time to time.

• Bachelor's degree in related field. Without Bachelor's degree, twelve years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing scheduling, and coaching/training].
• And/or relevant general business experience) is required. Must be proficient with computer skills.

• Excellent oral communication and interpersonal skills required. Must have good command of the English language. Ability to perform in a professional courteous manner and remain friendly while under pressure.
• Must have an aptitude for geography and maps.

• TOC Basic Certification required within 6 months of accepting position.

SNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as “SNC-Lavalin”) are committed to protecting your privacy.

Please consult our Privacy Notice to know more about how we collect, use and transfer your Personal Data.