Traffic Customer Service Operator
- Security, aerospace & defence, Transportation
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The candidate will be involved in managing traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and providing data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS).
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Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOP’s) and coordinating with personnel outside the facility.
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Provides traffic information to the travelling public via our 511 phone system.
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Monitors congestion and incident information using advanced software and a myriad of electronic devices.
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Manage incidents occurring on interstates and state routes throughout the entire state of GA.
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Responsible for contacting necessary responders for incidents as needed.
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Receive requests for HERO assistance from the public and emergency agencies and dispatch units.
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Implements travel time postings on DMS/CMS during peak traffic hours as needed.
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Deploy traffic signal technicians throughout the state in response to signal issues.
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Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOP’s.
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Receives and responds to emails or re-directs to appropriate staff as necessary.
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Coordinates with other DOT agencies to ensure the most accurate information is available to the public.
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Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
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May perform such other assignments as the Supervisor may deem necessary from time to time.
The appropriately qualified candidate will have the following core competencies and required experience:
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High school diploma (or equivalent); experience in a position involving public contact and telephone responsibilities preferred.
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Must be dependable and adhere to the required work schedule.
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Upon hire, the successful completion of the T M C Operator certification training course.
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Must be proficient with computer skills.
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Excellent oral communication and interpersonal skills required.
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Must have good command of the English language.
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Ability to perform in a professional courteous manner and remain friendly while under pressure.
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Must have an aptitude for geography and maps.
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None.
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Apply for this rolePreview
IndiaContent type
ProjectsPublish date
05/08/2024
Summary
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Preview
IndiaContent type
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Summary
Sweta joined AtkinsRealis, bringing in a wealth of knowledge and expertise as a Senior Landscape Architect based out of Bengaluru, India. From the moment she stepped into her role, Sweta embra
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