Traffic Customer Service Trainer
- Security, aerospace & defence, Transportation
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Responsible for Traffic Operations Center (TOC) training, certification and skills coaching.
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Participates in development and maintenance of training procedures, certification procedures, SOPs, certification management, event planning and logistics, and related client service (employee support).
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Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform in all operations floor duties as needed.
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Conducts training classes for traffic operations staff as appropriate.
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Actively manages all review, certification and re-certification procedures and provides feedback as appropriate.
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Oversees on floor training, coaching and mentoring for operations staff as appropriate.
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Supports the development and maintenance of all training procedures.
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Supports the development and maintenance of all certification procedures.
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Supports the development and maintenance of all standard operating procedures (SOPs).
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Communicates regularly with client managers, project manager and shift supervisors to provide status updates, ascertain needs and provide solution to any issues.
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Actively reviews operational activity for accuracy and appropriateness, provides guidance and feedback to staff.
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Maintains all training and certification records.
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Coordinates with other agencies as appropriate.
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Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required.
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Performs special assignments as it relates to traffic operations, traveler information, and incident management.
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Performs other such duties as the client may from time to time deem necessary.
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Performs other such duties as the supervisor may from time to time deem necessary
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Bachelor’s degree in educational psychology, adult learning, instructional design, or related field PLUS two years of experience in human performance improvement, training development, and/or training program implementation in a corporate setting or direct training experience in a traffic operations center, dispatch center or 911 operations is required.
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Without Bachelor's degree, ten years relevant business experience is required, including four years of experience in human performance improvement, training development, and/or training program implementation in a corporate setting or direct training experience in a traffic operations center, dispatch center or 911 operations.
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Must be proficient with computer skills.
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Excellent oral and written communication and interpersonal skills required. Must have good command of the English language.
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Ability to perform in a professional courteous manner and remain friendly while under pressure.
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Must have an aptitude for geography and maps.
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None.
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Middle EastContent type
BlogsPublish date
04/18/2024
Summary
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Summary
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