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Traffic Operations Center Operator Trainee

  • Job reference: NA-001313
  • Sector: Government, Mass Transit, Transportation
  • Location: Atlanta
This vacancy has now expired

Why not...

How will we: 

Create integrated and sustainable transportation networks
Ensure that transportation systems function successfully
Connect people and places safely and efficiently

If you're interested in providing clients with:

Traffic management

We want to talk to you!

We provide the full range of services required to plan, design, construct, operate, and maintain transportation projects for public and private owners. From preparing feasibility studies to conducting preliminary and final engineering, we take projects from concept and see them through construction.
Atkins is one of the world’s most respected design, engineering and project management consultancies. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas.

We work together across an international network of offices. This means that wherever in the world a project is being delivered, our clients benefit from industry-leading expertise, as well as a dedicated local contact. We understand the importance of having deep roots in the community; knowing and understanding local requirements, practices and culture.

This allows us to be true collaborative partners with our clients, so that together, we can tackle complex projects and enhance communities throughout the U.S. and around the world.

Making a positive impact on the built and natural environment takes more than just skill - it takes heart.
If you put your heart into everything you do, come join our team.

Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Atlanta, GA staff as a Traffic Management Center Operator Trainee on a Full Time status.

The candidate will be involved in managing traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and providing data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS).

Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOP’s) and coordinating with personnel outside the facility.

The Traffic Management Center is a 24/7 facility and Atkins is looking to hire several Operators for the 2nd shift (2:00pm-10:30pm). The training schedule is as follows:

8:00 AM EST - 4:30 PM EST Monday thru Friday

At the conclusion of 8 weeks of training you will move to 2nd shift. It is a rotating schedule that will include some weekends and holidays.

Starting rate: $13.50/hr - After training is completed, the trainee will move to $15/hr.


Provides traffic information to the travelling public via our 511 phone system.

Monitors congestion and incident information using advanced software and a myriad of electronic devices.

Manage incidents occurring on interstates and state routes throughout the entire state of GA.

Responsible for contacting necessary responders for incidents as needed.

Receive requests for HERO assistance from the public and emergency agencies and dispatch units.

Implements travel time postings on DMS/CMS during peak traffic hours as needed.

Deploy traffic signal technicians throughout the state in response to signal issues.

Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOP’s.

Receives and responds to emails or re-directs to appropriate staff as necessary.

Coordinates with other DOT agencies to ensure the most accurate information is available to the public.

Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.

May perform such other assignments as the Supervisor may deem necessary from time to time.


The appropriately qualified candidate will have the following core competencies and required experience:

High school diploma (or equivalent); experience in a position involving public contact and telephone responsibilities preferred.
Must be dependable and adhere to the required work schedule.
Upon hire, the successful completion of the T M C Operator certification training course.
Must be proficient with computer skills.
Excellent oral communication and interpersonal skills required.
Must have good command of the English language.
Ability to perform in a professional courteous manner and remain friendly while under pressure.
Must have an aptitude for geography and maps.

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement.

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