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Traffic Operations Center Operator Trainee

  • Job reference: NA-001471
  • Sector: Government, Mass Transit, Transportation
  • Location: Atlanta

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What Makes Atkins Different?

At Atkins, our people come first. We want every employee to develop both professionally and personally. With a strong focus on individual growth, we look to our internal employees as potential candidates for both internal and external opportunities globally. We aim to achieve greatness by promoting from within every chance we get. We work hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. 

Your next calling:

As an Operator Trainee, you will attend a paid training program to learn how to monitor Georgia’s roadways, including detecting, confirming, responding to, and updating scheduled and unscheduled traffic incidents and congestion. Upon completion of training, you will be a certified TOC Operator I at the Georgia Department of Transportation’s state-of-the-art Transportation Management Center (TMC). The TMC is the eyes and ears of detection and management of all activity on Georgia’s interstates and state highways. 

Atkins is currently seeking energetic, motivated, detail-oriented self-starters to join our Atlanta, GA TMC staff as a full-time Operator Trainee in the Transportation Management Center.

• This is a full-time entry level position with benefits working for Atkins at the Georgia Department of Transportation’s TMC. 
• Up to 8 weeks of classroom training in Atlanta 8:00 am to 4:30 pm Monday through Friday. 
• Beginning week 9, schedule is 2nd Shift – 2:00 pm to 10:30 pm, including some weekends and holidays.
• Starting pay for this entry-level position is $13.50/hour, with a raise to $15.00/hour upon completion of training and certification.
• Once you complete training and certification, you will be earning $15.00/hour working on 2nd Shift – 2:00 pm to 10:30 pm, including holidays and some weekends.


What a Traffic Operation Center (TOC) Operator does:

• Detects and responds to traffic management data information from multiple real-time sources such as alarms, traffic flow maps, closed circuit television (CCTV) cameras, video display wall, police radio scanners, phone calls, and other sources;
• Verifies and classifies traffic events such as congestion, incidents, special events, construction, and device malfunctions using CCTV and coordination with other personnel;
• Views, creates, modifies, and enables response plans when traffic event is detected. Evaluates and responds to major incidents by determining lanes blocked, injuries, fatalities, hazmat spills, and estimated incident duration;
• Operates pan-tilt-zoom cameras and scans multiple monitors. Activates and changes Dynamic Message Signs (DMS) to include traveler information and to notify travelers of traffic events;
• Detects and verifies field device failures. Responds to device failure, including actions such as acknowledgement of alarm, viewing and evaluating device, determining location, attempting reset, classifying alarm, recording type, and providing and escalating notification to the TMC manager and field maintenance technicians;
• Updates traffic information on the 511 website; 
• Communicates with the Traffic Operations Manager and interagency traffic management personnel (including local emergency responder personnel) about traffic management and traffic events;
• Coordinates with and dispatches the Highway Emergency Response Operators (HEROs), State Road and Toll Authority (SRTA), other TMC Operators, interagency traffic management personnel, First Responders, emergency personnel, and other private providers during confirmed incidents, emergencies, weather events, and special events;
• Performs other job-related duties as assigned.


What you need to bring to the table: 

Have you worked in the transportation, public safety, or commercial operations environment? If the answer is yes, you already have valuable skills to bring to this position. Minimum educational requirement is a High School diploma or GED. Dispatching experience is a plus, but not required. Success in our organization demands a high level of professionalism. We already know you possess the following qualities, but we want to remind you of what’s important to Atkins:

• Dependability and punctuality – these are a must when working in a 24/7 operations environment
• Ability to establish and maintain effective relationships with clients, management, other departments, state agencies, the public, and peers
• Good teamwork skills and positive working attitude required
• Ability to multi-task, problem solve, and prioritized responses in a fast-paced, real-time environment, remaining calm and effective under pressure
• Excellent verbal, listening and written communication skills
• Accurately and quickly read maps; knowledge of local and regional geography a plus
• Excellent customer service skills

Technical Skills:

Finally, in a technology driven world, it’s important to know your way around a computer. For this role, it will be important to have a demonstrated knowledge of the following:

• Basic computer skills proficiency, especially Microsoft Office suite and other PC based programs
• Type at least 30-35 WPM
• Ability to navigate Google maps, Waze, and other mapping tools
• Prior work experience in a technology-dependent environment; traffic related applications and radio operations are a plus


Flexibility:

• Candidates must be willing and able to work 2nd shift, 2:00 pm to 10:30 pm, 40 hours/week rotating through all days of the week, including weekends and holidays. 



Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

 

Please view Atkins Equal Opportunity Statement.

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