Traffic Operations Center (TOC) Assistant Supervisor
- Security, aerospace & defence, Transportation
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Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Raleigh, NC staff as a Traffic Operations Center (TOC) Assistant Supervisor.
MAJOR FUNCTION/ROLE:
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This professional trains and develops proficiency in Traffic Operations Center (TOC) supervisory duties and responsibilities.
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Supports management of TOC functions associated with assigned shift.
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Ensures that shift operations run smoothly with little or no interruption.
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Supports schedule development and supports staff management on assigned shift to meet client needs and expectations.
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Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed.
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Must be capable of providing direct work supervision to staff, making decisions in time sensitive situations and coordinating with client and other stakeholders outside the facility.
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Acts as liaison between project manager, senior TOC supervisors and staff.
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Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping the project manager and senior TOC supervisors well informed with up-to-date reports.
- Acts as liaison between project manager, senior TOC supervisor and his/her staff, as well as with other admin or technical management and staff, responding to inquiries and requests for information/approval and/or directing to appropriate staff, as required.
- Assigns/monitors daily activities of shift staff in assigned area of responsibility.
- Supports management of staff performance and provides timely reviews to supervised personnel.
- Communicates regularly with client managers, project manager and senior TOC supervisors to provide status updates, ascertain needs and provide solution to any issues.
- Communicates daily with senior TOC supervisors and counterparts regarding workload capacity, quality, staffing levels, training needs and overall operational efficiency.
- Actively reviews traffic management activity for accuracy and appropriateness, and provides guidance and feedback to staff.
- Works closely with senior TOC supervisors and project manager to address, resolve or reassign as appropriate all escalated issues with customers and other stakeholders.
- Coordinates with other agencies as appropriate.
- Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
- Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required.
- Oversees various programs and prepares reports as assigned by project manager or client.
- Supports development and management of shift staffing schedules to ensure appropriate staffing levels at all times.
- Supports continued staff training, coaching and mentoring to maximize performance.
- Works nights and/or weekends in the event of emergency operations activation.
- Performs special assignments as it relates to traffic operations, traveler information, and incident management (e.g. SOPs, research, training material).
- May coordinate and attend meetings and prepare meeting minutes.
- May perform such other assignments as the Supervisor may deem necessary from time to time.
EDUCATION & EXPERIENCE:
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4+ years of relevant experience (e.g., experience in a traffic operations center, supervisory experience, and/or relevant general business experience) is required.
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TOC Operator 3 certification required or ability to complete those requirements within 6 months of accepting position.
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Excellent oral communication and interpersonal skills required.
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Must have good command of the English language.
Ability to perform in a professional courteous manner and remain friendly while under pressure. -
Must have an aptitude for geography and maps.
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Must be proficient with computer skills.
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High school diploma (or equivalent).
Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.
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IndiaContent type
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