Accessibility Links

Search for jobs

Or browse jobs

Traffic Operations Center (TOC) Operations Manager

  • Job reference: NA-001683
  • Sector: Government, Mass Transit, Transportation
  • Location: Raleigh
This vacancy has now expired

Why not...

Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Raleigh, NC staff as a Traffic Operations Center (TOC) Operations Manager on a Full Time status.


Major Function/Role:

  • Manages all Traffic Operations Center (TOC) functions including, but not limited to, traffic incident management (TIM); use of traveler information systems; tracking incident responders and monitoring incidents; use and integration of advanced traffic management/computer aided dispatch systems; tolling/express lane operations; entering data in various systems and creating reports; use of closed circuit television systems; and making key stakeholder notifications, etc.
  • Work with the Statewide TIM Coordinator and others to help deliver effective statewide TIM integration into TOC operations.
  • Ensure the effective integration of tolling/express lane operations into TOC operations. 
  • Ensures that TOC operations run smoothly with little or no interruption.
  • Directs the performance of all assigned staff including scheduling, coaching, mentoring, discipline, and other Human Resources functions.
  • Provides primary input in all hiring, termination, promotion, downward movement, and other status change recommendations.
  • Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed.
  • Must be capable of overseeing and directing staff, making independent judgments in time sensitive situations of considerable importance and coordinating with client and other stakeholders outside the facility.
  • Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping stakeholders well informed with up-to-date reports.


Job Duties:

  • Functions as manager for all TOC operations staff, as well as coordinating with client, admin, management and staff; responding to inquiries and requests for information/approval and/or directing to appropriate staff, as required.
  • Assigns/monitors daily activities of operations staff.
  • Manages staff performance and provides timely reviews to supervised personnel.
  • Conducts employee performance evaluations.
  • Initiates and processes all personnel actions (e.g. hiring, termination, promotion, downward movement, and other status changes).
  • Provides training and guidance as necessary to TOC Supervisors and Assistant Supervisors.
  • Communicates regularly with internal project manager to provide status updates, ascertain needs and provide solution to any issues.
  • Actively reviews operational activity for accuracy and appropriateness, and provides guidance and feedback to staff.
  • Addresses, resolves or reassigns as appropriate all escalated issues with customers and other stakeholders.
  • Coordinates with other agencies as appropriate.
  • Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required.
  • Oversees various programs and prepares reports as assigned by project manager or client.
  • Ensures that staffing schedules provide appropriate staffing levels at all times.
  • Provides coaching and mentoring to maximize performance. Supports and oversees continued staff training.
  • Works nights and/or weekends in the event of emergency operations activation.
  • Performs special assignments as it relates to traffic operations, traveler information, and incident management (e.g. SOPs, research, training material).
  • May coordinate and attend meetings.
  • Communicates regularly with client managers, project manager, shift supervisors and other stakeholders to provide status updates, ascertain needs and provide solutions to any issues.
  • Works with HR staff to recruit and hire new employees.
  • Supports on-floor training, coaching and mentoring for operations staff.
  • Supports all review, certification and re-certification procedures and provides feedback as appropriate.
  • Supports the development and maintenance of all standard operating procedures (SOPs).
  • Supports ramp meter operations as required.
  • May perform such other assignments as the Client may deem necessary from time to time.



COMPLEXITY (Variety or uniqueness of tasks; relative difficulty or importance of work performed; size of unit supported, etc.):

  • Work generally involves varied tasks requiring complex understanding of incident management protocols and procedures and client expectations.


DECISION-MAKING (Supervision received; independent judgment or initiative; consequence of error):

  • Regularly uses independent judgment, making decisions and recommendations based on general guidelines and policies. 
  • Acts independently with guidance and oversight from a remote supervisor or client.
  • Frequently required to generate time sensitive response to situations of considerable importance using independent judgment.


WORK DIRECTION GIVEN TO OTHERS (Titles and number of personnel; type of direction given):

  • Assigns work and supervises exempt and non-exempt personnel. May supervise and/or coordinate with other professionals and support staff. 
  • Manages staffing levels to ensure adequate operational efficiency is achieved. 
  • Conducts performance management and timely reviews. 
  • Responsible for recruiting, evaluating and terminating exempt and non-exempt personnel.

INTERNAL CONTACTS (Required interaction/relationship with others within the organization):

  • Frequent contact with other supervisors, trainer, project manager, operators/dispatchers and Human Resource staff.


EXTERNAL CONTACTS (Required interaction/relationship with others outside the organization):

  • Regular and frequent contact with client project manager, client personnel and external partners and first responders.

Education & Experience:

  • Bachelor's degree (required) and 4 years of relevant experience (preferred) in the field.
  • Without Bachelor's degree, twelve years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training], and/or relevant general business experience) is required.
  • Must be proficient with computer skills.

Special Skills:

  • Excellent oral communication and interpersonal skills required.
  • Must have good command of the English language.
  • Ability to perform in a professional courteous manner and remain friendly while under pressure.
  • Must have an aptitude for geography and maps.

Professional Registrations: 

  • TOC Basic Certification required within 6 months of accepting position.



  • General Competencies expected of all employees are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality and Teamwork. (Note that "Clients" may be internal managers and staff.)


  • Must be able to work nights and/or weekends in the event of emergency operations activation.

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins 
Equal Opportunity Statement.






Our people