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Traffic Operations Center (TOC) Operations Manager

  • Job reference: NA-001926
  • Sector: Government, Mass Transit, Transportation
  • Location: Grand Rapids

Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Grand Rapids, MI  staff as a Traffic Operations Center (TOC) Operations Manager on a Full Time status.


Major Function/Role:

  • Manages all Traffic Operations Center (TOC) functions associated with daily operations. 
  • Ensures that TOC operations run smoothly with little or no interruption. 
  • Directs the performance of all assigned staff including scheduling, coaching, mentoring, discipline, and other Human Resources functions. 
  • Provides primary input in all hiring, termination, promotion, downward movement, and other status change recommendations. 
  • Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed. 
  • Must be capable of overseeing and directing staff, making independent judgments in time sensitive situations of considerable importance and coordinating with client and other stakeholders outside the facility. 
  • Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping stakeholders well informed with up-to-date reports.
  • Work generally involves varied tasks requiring complex understanding of incident management protocols and procedures and client expectations.


Education & Experience:

  • Bachelor's degree (required) and 4 years of relevant experience (preferred) in the field.
  • Without Bachelor's degree, twelve years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training], and/or relevant general business experience) is required.
  • Must be proficient with computer skills.

Special Skills:

  • Excellent oral communication and interpersonal skills required.
  • Must have good command of the English language.
  • Ability to perform in a professional courteous manner and remain friendly while under pressure.
  • Must have an aptitude for geography and maps.

Professional Registrations: 

  • TOC Basic Certification required within 6 months of accepting position.



  • General Competencies expected of all employees are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality and Teamwork. (Note that "Clients" may be internal managers and staff.)

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins 
Equal Opportunity Statement.

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