Accessibility Links

Search for jobs

Or browse jobs

Traffic Operations Center (TOC) Operations Manager

  • Job reference: NA-001926
  • Sector: Government, Mass Transit, Transportation
  • Location: Grand Rapids
This vacancy has now expired

Why not...

SNC-Lavalin’s Atkins business was ranked as the world’s 11th largest global design firm by ENR in 2016 with nearly 18,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.


Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Grand Rapids, MI  staff as a Traffic Operations Center (TOC) Operations Manager on a Full Time status.


Major Function/Role:

  • Manages all Traffic Operations Center (TOC) functions associated with daily operations. 
  • Ensures that TOC operations run smoothly with little or no interruption. 
  • Directs the performance of all assigned staff including scheduling, coaching, mentoring, discipline, and other Human Resources functions. 
  • Provides primary input in all hiring, termination, promotion, downward movement, and other status change recommendations. 
  • Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed. 
  • Must be capable of overseeing and directing staff, making independent judgments in time sensitive situations of considerable importance and coordinating with client and other stakeholders outside the facility. 
  • Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping stakeholders well informed with up-to-date reports.
  • Work generally involves varied tasks requiring complex understanding of incident management protocols and procedures and client expectations.


Education & Experience:

  • Bachelor's degree (required) and 4 years of relevant experience (preferred) in the field.
  • Without Bachelor's degree, twelve years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training], and/or relevant general business experience) is required.
  • Must be proficient with computer skills.

Special Skills:

  • Excellent oral communication and interpersonal skills required.
  • Must have good command of the English language.
  • Ability to perform in a professional courteous manner and remain friendly while under pressure.
  • Must have an aptitude for geography and maps.

Professional Registrations: 

  • TOC Basic Certification required within 6 months of accepting position.



  • General Competencies expected of all employees are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality and Teamwork. (Note that "Clients" may be internal managers and staff.)

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins 
Equal Opportunity Statement.

Our people