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Traffic Operator Center Assistant Supervisor

  • Job reference: NA-001935
  • Sector: Government, Mass Transit, Transportation
  • Location: Raleigh
What Makes Atkins Different?

At Atkins, our people come first. We want every employee to develop both professionally and personally. With a strong focus on individual growth, we look to our internal employees as potential candidates for both internal and external opportunities globally. We aim to achieve greatness by promoting from within every chance we get. We work hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. 

PLEASE NOTE: THIS POSITION WILL BE LOCATED IN THE RALEIGH, NC TRAFFIC MANAGEMENT CENTER.


Trains and develops proficiency in Traffic Operations Center (TOC) supervisory duties and responsibilities. Supports management of TOC functions associated with assigned shift. Ensures that shift operations run smoothly with little or no interruption. Supports schedule development and supports staff management on assigned shift to meet client needs and expectations. Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed. Must be capable of providing direct work supervision to staff, making decisions in time sensitive situations and coordinating with client and other stakeholders outside the facility. Acts as liaison between project manager, senior TOC supervisors and staff. Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping the project manager and senior TOC supervisors well informed with up-to-date reports


Job Duties:

Work generally involves varied tasks requiring understanding of incident management protocols and procedures and client expectations.



Qualifications/Special Skills:

Please note that this position may be required to work nights, weekends, holidays and emergency activation events as deemed necessary for TMC Operations

Excellent oral communication and interpersonal skills required.

Must have good command of the English language.

Ability to perform in a professional courteous manner and remain friendly while under pressure. Must have an aptitude for geography and maps.

Tolling experience a plus.


Education and Experience:

High school diploma (or equivalent) plus four years relevant experience (e.g., experience in a traffic operations center, supervisory experience, and/or relevant general business experience) is required. Must be proficient with computer skill.


Professional Registrations:

Must successfully pass TOC Basic Certification within 6 months of accepting position

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an EOE/ Minorities/Females/Vet/Disability employer committed to diversity in the workplace. Atkins is a drug free workplace.

Please view the Atkins Equal Opportunity Statement here:
http://careers.atkinsglobal.com/File.ashx?path=Root/Documents/north-america-welcome-new-employee/Equal_Opp_Stmt.pdf

Our people