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Traffic Operator Trainee

  • Job reference: NA-002647
  • Sector: Emergency Management, Government, Mass Transit, Transportation
  • Location: Charlotte
This vacancy has now expired

Why not...

SNC-Lavalin’s Atkins business is one of the world’s most respected design, engineering and project management consultancies. SNC-Lavalin’s Atkins business has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

SNC-Lavalin’s Atkins business was ranked as the world’s 3rd largest global design firm by ENR in 2018 with nearly 55,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

SNC-Lavalin Atkins Business seeks an energetic and highly motivated self-starter to join our Charlotte, NC staff as a Traffic Operator Trainee.

MAJOR FUNCTION/ROLE

The candidate will be involved in managing traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and providing data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS).

Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOP’s) and coordinating with personnel outside the facility.

The Traffic Management Center is a 24/7 facility and Atkins is looking to hire several Operators for the 2nd shift (1:30pm-9:30pm). The training schedule is as follows:
8:00 AM EST - 4:30 PM EST Monday thru Friday
At the conclusion of 8 weeks of training you will move to 2nd shift. It is a rotating schedule that will include some weekends and holidays.

JOB DUTIES
  • Provides traffic information to the travelling public via our 511 phone system.
  • Monitors congestion and incident information using advanced software and a myriad of electronic devices.
  • Manage incidents occurring on interstates and state routes throughout the entire state of NC.
  • Responsible for contacting necessary responders for incidents as needed.
  • Receive requests for HERO assistance from the public and emergency agencies and dispatch units.
  • Implements travel time postings on DMS/CMS during peak traffic hours as needed.
  • Deploy traffic signal technicians throughout the state in response to signal issues.
  • Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOP’s.
  • Receives and responds to emails or re-directs to appropriate staff as necessary.
  • Coordinates with other DOT agencies to ensure the most accurate information is available to the public.
  • Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
  • May perform such other assignments as the Supervisor may deem necessary from time to time.


EDUCATION AND EXPERIENCE
  • High school diploma (or equivalent); experience in a position involving public contact and telephone responsibilities preferred.
  • Must be dependable and adhere to the required work schedule.
  • Upon hire, the successful completion of the T M C Operator certification training course.
  • Must be proficient with computer skills.
  • Excellent oral communication and interpersonal skills required.
  • Must have good command of the English language.
  • Ability to perform in a professional courteous manner and remain friendly while under pressure.
  • Must have an aptitude for geography and maps.

PROFESSIONAL REGISTRATIONS
  • None

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer
committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.


Please view Atkins Equal Opportunity Statement here:


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