Unified Communications Engineer (Skype/0365)

 Unified Communications Engineer (Skype/0365)

• 6 or more years of experience with deploying, administration, troubleshooting and operational support of the following:
• Office 365 (Skype for Business online, SharePoint Online), including Enterprise Voice
• SBC’s (Session Border Controllers)
• Lync SBA’s (Survivable Branch Appliance)
• Very strong knowledge of O365 primarily in Skype for Business Online, Active Directory, DNS, and networking
• Proficient with SIP & other network protocols/services and network infrastructures experience
• Experience with Microsoft Lync Room Systems or other video conferencing systems
• Skype for Business online integration with 3rd Party Products
• Experience with monitoring platforms preferably SolarWinds
• Strong Oral and Written communications skills - English
• Ability to develop professional technical documentation and meet SLA’s to drive efficiency of operations.
• One or more of the following certifications:
• Microsoft MCP
• Microsoft MCSE: Communications
• Experience in managing a ticket queue, working on multiple issues at once, while providing regular updates to customers and co-workers
• Ability to analyse and effectively respond to the UC related incidents and requests
• Strong troubleshooting/problem solving skills
• A strong focus on attention to detail and excellence of delivery
• Ability to follow documented procedures, ensuring compliance and change control procedures
• Ability to support multiple Lync and Skype for Business pools spread across all key regions.
• Use monitoring tools proactively to address capacity, performance and service availability issues.
• Participate in troubleshooting and escalation processes.
• Participate in 24 x 7 call-out rota as required.

• Experience of Sonus SBCs
• Experience in SharePoint 2010/2013 Administration, migration, and troubleshooting