USER PROVISIONING ANALYST

Purpose of the Team/Role:

The User Provisioning team manage the lifecycle of all accounts, data and system access within the Atkins Computing Environment (ACE) including Group Finance, HR Systems and other hosted systems globally. 

The team work closely with the Global Service Desk, a multi-skilled team who also deal with transactional requests allowing flexibility of resource provision and providing a ‘can do’ service for our customers supporting the One Atkins 2020 and Group IS 2020 strategies.

The User Provisioning Analyst reports to the User Provisioning Team Lead.

Key Deliverables/Responsibilities

•User Provisioning and De-Provisioning using Active Directory

•Data access management

•Access to multiple in-house systems

•Administration of Cisco phone system

•Administration of Finance and HR access

•Administration of Atkins Corporate Systems

•All other admin tasks assigned to you by the Team Leader

•Respond to all incidents and requests according to defined SLAs, ensure 100% accuracy and customer satisfaction

Experience Required

Essential:

•At least one year’s knowledge and use of Active Directory

•Experience of working in a high pressure environment

•Excellent communication skills and customer focus

•Ability to build and maintain efficient working relationships 

•Process orientated with a methodical and planned approach to achieving goals

•Strong analytical skills

•Meticulous attention to detail

•Confidence and professionalism

•Experience of IS work management systems (ideally ServiceNow)

Desirable:

•ITIL v3 Foundation Certificate

•Experience of working in a multi-cultural environment

Competencies specific for this role (if different to the Atkins generic competencies listed below)

Communication, teamwork, collaboration and relationship building at all levels, across organisational and cultural boundaries

Strong people & performance management skills

Client orientation

Determination, proactive and drive for results

Behavioral Competencies (these are relevant for all roles in GIS & to be evidenced through examples at interview)

We’re bold…

• We use our curiosity, innovation and creativity to solve problems in cool ways

  We’re proactive…

• We seek out opportunities, and really listen to our customers’ problems

• We work together in a dynamic and agile way to make change happen quickly

 We’re experimenters …

• We’re not afraid to try different ways of doing things

• We’re champions for new ideas and tools

 We're trusted...

• Building close, trusted partnerships really matters to us

• We share our knowledge and work in a collaborative ways, joining together for the best results