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User Provisioning Analyst (Maternity Cover)

  • Job reference: CS-002457
  • Sector: Atkins
  • Location: Epsom
This vacancy has now expired

Why not...

Atkins have recently defined a “One Atkins 2020” Organisational strategy. To support this strategy, IS have defined an operating model for 2020 to revolutionise the way IS is provided to the organisation, moving from a BAU focus to a Business Value driven organisation. Key concepts include: Moving to digital products, adopting agile across the organisation, leveraging cloud, and focus on supporting bid and delivery.

Job Details

Purpose of the Team/Role

The User Provisioning team manage the lifecycle of all accounts, data and system access within the Atkins Computing Environment (ACE) including Group Finance, HR Systems and other hosted systems globally. 

The team work closely with the Global Service Desk, a multi-skilled team who also deal with transactional requests allowing flexibility of resource provision and providing a ‘can do’ service for our customers supporting the One Atkins 2020 and Group IS 2020 strategies.

The User Provisioning Analyst reports to the Global Services – User Provisioning & Automation Manager.

This role is currently being advertised as FTC for 12 months.

Key Deliverables/Responsibilities

  • Process transactional user provisioning tasks in accordance to documented and audited processes with 100% accuracy
  • Support team lead in driving and delivering on automation initiatives and achieving continuous service improvement
  • Assist in defining, documenting, improving, automating and streamlining processes
  • Liaise with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes
  • Provide resolution for incidents (of varying complexity) and requests (and ensure knowledge transfer to L1/2 and Global Service Desk teams)
  • Respond to all incidents and requests according to defined SLAs, ensure 100% accuracy and customer satisfaction
  • Assist with training of staff internal/external to team globally

Experience Required


  • ITIL v3 Foundation
  • Experience of working in a high pressure environment
  • An excellent understanding of how IT contributes to the delivery of a service to Atkins’ clients
  • Proven track record in achieving SLAs
  • Enthusiasm and dedication to drive improvement/change
  • Excellent communication skills and customer focus
  • Ability to build and maintain efficient working relationships 
  • Process orientated with a methodical and planned approach to achieving goals
  • Strong analytical skills
  • Meticulous attention to detail
  • Confidence and professionalism
  • Experience of IS work management systems (ideally ServiceNow)


  • ITIL v3 Service Operation
  • Experience of working in a multi-cultural environment

Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process.  We actively support staff in achieving corporate membership of relevant institutions.

Rewards and benefits: 
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices. 
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device:

Security Clearance: 
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.

If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

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