VUEWorks Software Implementation Specialist

Job Details:

• Execute Project Implementation;
• With assigned project team, ensure that all steps and procedures are taken according to SOPs and that all work is completed as planned and scheduled;
• Keeping the client informed of the on-going status of a project and providing adequate management, advice, and support to the members of the project team;
• Setup and configure VUEWorks® customer sites;
• Assist with all product implementation efforts in coordination with the Sales and Project Managers;
• Coordinate with Project Managers for non-standard product implementations;
• Build out report and other module templates (work orders, etc.) templates in VUEWorks;
• Provide product upgrade/update support services to customers and partners;
• Travel as necessary to customer sites for installations, configurations, support, etc.;
• Provide technical training services for clients, partners and staff on the VUEWorks® product line;
• Updating GIS and other operating systems software;
• Performing file maintenance on GIS databases.
• Preparing technical reports and forms;
• Provide primary client support activities to ensure long-term customer satisfaction with the VUEWorks® product line;
• Provide customer product feedback for evaluation by the product management team for future development inclusion;
• Assist with unit and functional testing process for all software components;
• Develop and maintain product help files for the VUEWorks® product line;
• Designing, analyzing, and maintaining GIS applications and databases;
• General GIS tasks, mapping and digital data development;
• Installing new software;
• Coordination with firm clients for the satisfactory delivery of all and resolution of all support and training requests;
• Assist sales and marketing staff as necessary;
• Support product demonstrations