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Workspace Change and Engagement Manager

  • Job reference: FG-004989
  • Sector: Asset Management, Buildings, Planning, Programme Management
  • Location: Birmingham
Faithful+Gould is a world leading property consultancy, offering a versatile blend of project, commercial, cost, asset and facilities management consulting expertise. With a turnover of £200 million, Faithful+Gould is staffed by 2,000 experienced professionals operating from an international network of offices in Asia Pacific, Europe, the Middle East and the Americas. We are also a member of the Atkins Group, the UK’s largest engineering consultancy and the 4th largest multidisciplinary consultancy in the world.
 
Our Project Management Team in our Birmingham Office is expanding, and we are now looking for a Workspace Engagement Manager who will work with Clients to shape and implement workspace change that achieves defined business objectives and improves organisational effectiveness and efficiency.
 
The ideal candidate will have a passion for outstanding customer service and a proven track record of effective stakeholder management at all levels within an organisation. With a background based in the delivery of business change initiatives they will have strong verbal and written communication skills, a high degree of personal resilience and a drive to deliver. 
 
The role works closely with the Project Manager to manage design changes in accordance with defined standards and processes and manages project communications ensuring feedback is captured, documented and responded to. 
 
Role Objectives:
 
  • To define and implement change management plans as part of wider Workspace projects
  • To undertake stakeholder management activities within complex projects aligning end user requirements with the defined client brief
  • To engage office leadership teams creating advocates for business changes ensuring there the impacts of change are well managed
  • Assess changes in business areas and requirements readily and support local change agents empowering them as necessary to get the right outcome

 

Key Outputs and Activities:

 

  • Support the creation of the initial Project Requisition form and development of this into the Project Brief
  • Assist design team to produce a design compliant with the defined Workplace Guide standard specification, supporting (where possible) the end user requirements
  • Support the definition of the people change aspects of workspace projects to enable faster employee adoption, greater engagement and realisation of benefits
  • Stakeholder engagement and management throughout the project lifecycle
  • Support project delivery through stakeholder engagement and design change
  • Monitor change progress and staff engagement, encouraging greater participation by celebrating success and being on hand following completion of the workspace project to close out any outstanding issues
  • Ensure effective communication throughout the project lifecycle and implement tools to ensure changes are adopted
  • Capture the effectiveness of the project, completing a lessons learnt and compliance review so that future projects benefit
  • Implement communications plans and present Agile Working Presentations
  • Lead the local change champions network
  • Engage with business leaders and write Project requisition forms to show benefits of the change
  • Define and measure success, monitoring change activities
  • Creation of marketing material for future commissions and support to future bid submissions


Qualifications, Training, Experience:

  • Strong negotiation and Communication skills, written and verbal – Essential
  • Stakeholder Management – Essential
  • Demonstrates strong problem solving skills – Essential
  • Experience in Customer Service role or environment – Essential
  • Excellent People skills and emotional intelligence – Essential
  • Experience of refurbishment/workspace projects – Desirable
  • Qualification in Project or Change Management – Desirable
  • Confident presentation skills – Desirable

 

Faithful+Gould offer a comprehensive reward package including:

 

  • 25 days annual leave per annum plus 8 days paid bank holidays per annum (pro-rata for part time staff or for part years worked)
  • Employees in service at 1st April each year can buy up to 15 days or sell up to 5 days holiday
  • Company pension scheme.
  • Car allowance
  • Employee Well Being Programme (EWP)
  • Share incentive plan
  • Life assurance scheme
  • Professional membership fees paid
  • Income Protection
  • Personal accident cover
  • Discretionary bonus scheme
  • Give as you earn scheme
  • Health Club Membership & Leisure Discounts
  • Childcare vouchers
  • IT related discounts
  • Mobile phone discounts

 

Training:

 

Faithful+Gould encourage and facilitate excellence and will work with you to ensure you realise your maximum potential. A portfolio of training and development activities are available which have been designed to help you make the best of your abilities and talents. Faithful+Gould is accredited Investors In People and forms part of the Atkins Group, recently named as one of the 'Top 20 Best Big Companies to Work For' in the UK by The Sunday Times

 

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