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Sr. Tolls Business Analyst - Contract Support

  • Job reference: NA-003297
  • Sector: Management Consultancy, Transportation
  • Location: Austin
Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Atkins seeks an energetic and highly motivated self-starter to join our Austin, TX team as a Senior Tolls Business Analyst – Contract Support supporting the Texas Department of Transportation (TxDOT).

The ideal candidate will have a background in business and/or revenue collection operations management as a business analyst, systems manager or financial manager/analyst.


Under supervision, applies financial, accounting and business operations knowledge to the investigation of transportation financial planning and operational needs and problems, coordination of Toll project activities, and the preparation of financial reports and documentation.

Carries out job functions within small, project-oriented, multidisciplinary teams of toll professionals and supports direct interaction with clients within the context of project meetings, financial reviews, operations- and system-related activities, and project production and delivery.

Major results expected include high-quality written, verbal and graphical deliverables in the form of technical reports, progress reports and other related documentation.

  • Applies general financial planning and operational principles to solve specific toll-related problems.
  • Assists in the design and development of toll financial concepts and analyses, including requirements analysis, as well as development and communication of concepts.
  • Researches feasibility of alternative approaches, other toll implementations and cost analyses.
  • Writes reports, participates in presentations, discusses concepts and deliverables with clients, and participates in quality-control checks.
  • Supports and coordinates the development of toll operations budgets.
  • Prepares cost analyses.
  • Coordinates and manages forecasting and project budget tracking.
  • Facilitates activities between client and other vendors, including software/system vendors and operations vendors.
  • Monitors operational and software systems, providing feedback to client and vendors on the result of changes to business processes or software systems.
  • Analyzes information that is generated from the roadside (toll equipment) and back office system (BOS) to troubleshoot issues.
  • Analyzes business rules and procedures (roadside and back office) to optimize revenue collection and/or minimize negative customer impacts.
  • Proposes solutions, quantifies expected results and presents recommendations to the client's senior management team.
  • Analyzes solutions provided by client or other vendors, providing thoughtful analysis and recommendations.
  • Estimates revenue impact of toll system outages to determine prioritization for resource allocation.
  • Coordinates with various departments within the organization (both client and consultant staff) to complete approved recommendations, ensuring that all parties understand the proposed solution, document requirements accurately and execute the implementation plan in a timely manner.
  • Inputs and manages cost data; conducts reconciliation of cost data to budget reports on a regular schedule; tracks journal vouchers; manages the addition of new roadways, vendors and budget accounts, as needed, to cost database and analysis.
  • Prepares monthly dashboard performance measure reports.
  • Manages roadway and vendor expenses tracking and reporting.
  • Manages preparation and monitoring of contract and subcontract documents.
  • Prepares monthly billing statement, including subconsultant invoices, progress reports, travel authorizations and expenses.
  • Prepares and maintains appropriate documentation for billing and project analyses.
  • Compiles data and prepares progress reports.
  • Performs such assignments and duties as the Supervisor may deem necessary from time to time.

  • B.S. degree in Business, Information Technology or another subject related to Toll Revenue Collection Business Operations / Systems (incl. Back Office and/or Customer Service Center), such as Accounting, Finance, Computer Science, or Engineering. Toll-related Master's degree / MBA can substitute for one year of experience.
  • This level may be achieved by candidates with seven (7) years’ experience since Bachelor's or six (6) years since toll-related Master's/MBA. Relevant work experience would provide exposure to toll revenue collection operations, including toll collection systems and sub-systems, electronic payment, or information and communication technologies.
  • Without a degree, a minimum of thirteen (13) years of relevant experience required.

  • Position requires strong analytical ability, organizational skills, and technical accounting skills.
  • Strong technical writing and communication skills essential, including ability to present concepts verbally.
  • Strong personal computer skills and proficiency in the use of Microsoft Office products, including Word, PowerPoint, Excel, and Access is required. SQL skills are preferred.
  • Position requires ability to deal effectively and harmoniously with people at all levels of the organization and to represent the firm professionally. Good interpersonal skills are essential to interact effectively.
  • Ability to perform financial calculations, understand contract invoicing requirements and organize information is required. Experience tracking / analyzing budgets is preferred.

  • Not required.

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement here:


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