Sr. Tolls Business Analyst - System Operations Focus

SNC-Lavalin’s Atkins business is one of the world’s most respected design, engineering and project management consultancies. SNC-Lavalin’s Atkins business has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

SNC-Lavalin’s Atkins business was ranked as the world’s 3rd largest global design firm by ENR in 2018 with nearly 55,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

SNC-Lavalin Business seeks an energetic and highly motivated self-starter to join our team in Austin, TX as a Senior Tolls Business Analyst -System Operations Focus supporting the Texas Department of Transportation (TxDOT).

The ideal candidate will have a background in business and/or revenue collection operations management as a business analyst, systems manager or financial manager/analyst.

• Applies system knowledge and operational principles to solve specific toll-related problems.
• Assists in the design and development of toll system / operational concepts and analyses, including requirements analysis, as well as communication of concepts.
• Researches feasibility of alternative approaches, other toll implementations and cost analyses.
• Writes reports, participates in presentations, discusses concepts and deliverables with clients, and participates in quality-control checks.
• Facilitates activities between client and other vendors, including software/system vendors and operations vendors.
• Coordinates with various departments within the organization (both client and consultant staff) to implement approved recommendations, ensuring that all parties understand the proposed solution, document requirements accurately and execute the implementation plan in a timely manner.
• Monitors operational and software systems, providing feedback to client and vendors on the result of changes to business processes or software systems.
• Analyzes information that is generated from the roadside (toll equipment) and back office system (BOS) to troubleshoot issues.
• Analyzes business rules and procedures (roadside and back office) to optimize revenue collection and/or minimize negative customer impacts.
• Proposes solutions, quantify expected results and present recommendations to the client's senior management team.
• Analyzes solutions provided by client or other vendors, providing thoughtful analysis and recommendations.
• Prepares and maintains appropriate documentation for project analyses.
• Compiles data and prepares progress reports.
• Performs such assignments and duties as the Supervisor may deem necessary from time to time.