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Tunnels Operations Control Room Operative

  • Job reference: TR-002102
  • Sector: Infrastructure
  • Location: Dartford
This vacancy has now expired

Why not...

Connect Plus Services, and Atkins joint venture looking after the maintenance and upkeep of the M25 are looking for a Tunnels Operations Control Room Operative to join the team.


As a TOC Operative you will take charge of ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic roads network.



Responsibilities – 

To support  direct the activities of the Incident Support Units  in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with policy and contractual requirements
To accurately receive and disseminate information in order to optimise safety and maximise efficient response and resolution of incidents
To ensure that CCTV, tunnel and bridge safety systems are monitored and that an appropriate response is taken to alarms 
To ensure accurate recording of network occupancy through use of NOMS and SRW
To ensure that relevant colleagues and stakeholders are updated of critical incidents via the SMS text system and other platforms.
To comply with Connect Plus policies and procedures as detailed in NOC plans
To work to agreed performance and quality standards
To build strong, effective working relationships with stakeholders and partners including real-time liaison with the Regional Control Centers, NTIC and NILO
To monitor and react , in a timely manner, to all alarms on the SCADA system
Live the Connect Plus Services Values
Ensure a relentless focus on Zero Harm
Support the delivery of Connect Plus Services Sustainability activities

Skills and Experience – 

Experience of working in an operational control room, preferably in an emergency services or Highways Agency environment
Experience of working in an environment involving the time-critical deployment of resources
Experience of working in a performance driven environment
Excellent communication skills, both oral and written
Aptitude for effective problem solving, using information to consider options and outcomes
Ability to operate and interrogate a number of Windows based systems simultaneously to a high level of competence
Demonstrate an understanding of the commercial implications of operational decisions
Ability to remain calm under pressure, prioritising the response to multiple events
Experience of Highways Agency, Emergency Services procedures
Experience of transport and strategic roads
The post holder must meet the requirements of security clearance to CTC (Counter Terrorism Check) level

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